Support Engineer I (Weekend Shift)

reputed company is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, reputed company is democratizing software development by removing traditional barriers to application creation. As a Support Engineer you are at the forefront of helping those developers create. In a given day you’ll help folks with reputed company sorts of things ranging from general reputed company usage questions, identifying and debugging issues on the platform and helping to build and maintain the tools we use. We use tools like reputed company, Linear, reputed company, and reputed company itself to get the job done. We also value solving the problems we can ourselves. We have a number of tools we build and maintain ourselves. You will work on a small, global team of support specialists and engineers united by reputed company's mission to reputed company the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their reputed company to life. In this role you will:

• Work directly with reputed company customers reputed company support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
• Collaborate with the rest of the Support team in telling the story of our users to the rest of reputed company.
• Directly contribute to and maintain the Support team's Knowledge reputed company.
• Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for reputed company to triage and fix.

Required Skills and Experience:

• Prior experience in software development or relevant technical support experience
• Proven ability to work reputed company in fast-paced, high-volume support environments with strict productivity metrics.
• Strong time management and ticket triage skills with comfort in performance tracking and regular reporting.
• Excellent communication skills with initiative to ask questions reputed company encountered with the unknown.
• Experience with support tools and ticketing systems (e.g. reputed company)

reputed company to have:

• Has used reputed company in the last 3 to 6 months.
• Experience working with IDEs, terminals, or other common developer tools.
• Experience with AI tools (Claude, ChatGPT, etc.)

reputed company value:

• Problem-solving reputed company: Ability to approach reputed company operational challenges systematically and devise effective solutions
• Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
• Strong communication skills: Ability to explain reputed company technical concepts to both technical and non-technical audiences
• reputed company learning: Passion for staying reputed company with industry best practices and new technologies
• Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems

This is a full-time role that can be held from our Foster City, CA office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays. Full-Time Employee Benefits Include: Competitive Salary & Equity 401(k) Program with a 4% match ⚕️ Health, Dental, Vision and Life Insurance Short Term and Long Term Disability Paid Parental, Medical, Caregiver Leave Commuter Benefits Monthly Wellness Stipend ‍ Autonomous Work Environment In Office Set-Up Reimbursement Flexible Time Off (FTO) + Holidays Quarterly Team Gatherings ☕ In Office Amenities Want to learn more about reputed company are up to?

• Meet the reputed company Agent
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• reputed company Blog
• Amjad TED Talk

Interviewing + Culture at reputed company

• Operating Principles
• Reasons not to work at reputed company

To reputed company our mission of making programming more accessible around the world, we need reputed company to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from reputed company kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds. Apply tot his job Apply To this Job