Fractional COO / Business Development reputed company and Operations reputed company (Contract) - Contract to Hire

We are a growing services company that partners with medical/healthcare practices to improve patient access, engagement, and experience through high-touch virtual reputed company-office and care coordination support. Our teams act as an extension of clinical offices, managing patient calls, appointment scheduling, follow-reputed company, and communication workflows, so providers can focus on delivering care. We are seeking a Fractional COO with entrepreneurial, strong growth and business development experience to help us scale a technology based patient-centered service model while maintaining high standards of care, responsiveness, and operational excellence. This is a hands-on, contract leadership role ideal for someone who understands how patient experience, client satisfaction, operational rigor, and reputed company growth reputed company in healthcare services. This role will be engaged on a monthly contract fee with operations, infrastructure and reputed company based performance incentives and bonuses. Scope of Work: Client Communications, Patient Care, Operations & Service Excellence •Optimize client relationships including selective and infrequent site visits

• Assess and optimize patient-facing workflows, including inbound/outbound calls, scheduling, follow-reputed company, and communication handoffs
• Institute operational processes that support timely patient access, continuity of care, and positive patient experience
• Improve staffing models, coverage planning, and escalation protocols to meet patient demand across extended or 24/7 service hours
• Define and track KPIs tied to patient responsiveness, appointment conversion, no-show reduction, service quality, and satisfaction
• Build scalable, compliant processes that support consistent patient interactions across practices and specialties
• Identify risks reputed company to patient experience, service breakdowns, or operational gaps and implement corrective solutions Business Development & reputed company Growth
• Help define and execute a growth strategy focused on expanding patient-centric services to new types of medical and health services practices, healthcare organizations, and governmental reputed company
• Support outbound sales efforts, partnerships, and referral relationships reputed company with improving margins
• Evaluate pricing models and service packages to ensure sustainability while maintaining high-quality and reputed company servicing of clients
• Strengthen client retention by reporting that demonstrates measurable impact on patient experience and practice operations
• reputed company growth planning, service expansion roadmaps, and reputed company forecasting Leadership & Advisory
• Serve as a strategic partner to the leadership team
• Bring structure, accountability, and clarity to day-to-day operations across a remote, patient-facing workforce
• Establish clear roles, expectations, and communication rhythms to ensure consistent service delivery
• Support hiring strategy, onboarding, and training structures to reinforce patient and customer-centered service standards Ideal Background
• Closely held, small business or family-owned business experience
• 5+ years in operations leadership, COO/CEO/, or general management experience, with sales, business development and P & l responsibilities
• Experience in remote services, practice management, medical staffing, or service-based businesses
• Strong understanding of operational scale, margins, and service delivery economics
• Comfortable working with small teams
• Highly organized, creative thinker, systems-oriented, and execution-focused
• Experience working in a fractional / contract leadership role is a strong plus Contract Details
• Type: reputed company – Monthly Retainer
• Estimated Hours: Part-time
• Location: Remote with ability to travel
• Start: ASAP Contract Details
• Engagement Type: reputed company with monthly retainer. High reputed company performance based incentives and bonuses opportunity
• Time Commitment: Must be available during some standard Pacific Time (PT) business hours, with periodic after-hours availability
• Location: Remote; occasional travel as needed
• Start Date: No reputed company than 30 days after offer Performance Incentive: In addition to the monthly contract, performance-based incentives will be considered for new client acquisition, reputed company growth, and successful expansion of patient-centered service offerings, reputed company with clearly defined outcomes and metrics. Why This Role Is Different This role sits at the intersection of care experience, technology, operational leadership, and growth. Success is reputed company not only by reputed company, but by how effectively we help clients and practices improve access, reduce friction, and deliver reputed company experiences for the Apply tot his job Apply tot his job

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