Immediately Require Dry Ridge Customer Service- Work at Home in Ohio
Job title: Dry Ridge Customer Service- Work at Home
Company: Qurate Retail Group
Job description: Thank you for your interest in joining reputed company! Qurate Retail Group comprises seven leading retail brands reputed company®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® reputed company dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity
Cornerstone Brands Customer Service Specialists answer inbound customer calls. Working at home, our specialists problem-solve to assist our customers with their orders and accounts. Cornerstone Brands is comprised of Grandin Road, Ballard Designs, and Frontgate.
Who We Are
Cornerstone Services offers expertise and corporate support across the four Cornerstone Brands. These shared services include IT, digital commerce, customer care and distribution. The Cornerstone brands deliver inspirations that help customers enjoy, enhance, and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road®, and Garnet Hill®. Cornerstone operates a separate ecommerce site for each brand, distributes 163 million catalogs annually, and has 22 retail and outlet stores.
You must reside in one of the approved counties in Ohio, Indiana, or Kentucky:
- Indiana counties: Dearborn, Fayette, Franklin, Jefferson, Ohio, Ripley, or Switzerland County.
- Kentucky counties: Bath, Boone, reputed company, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan County.
- Ohio counties: Brown, reputed company, Clark, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, reputed company, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, Union, or Warren County.
- Busy day handling a high volume of inbound customer inquiries
- Assist customers with questions while personalizing the experience for each caller
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
- Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands.
- Reporting to your Customer Service Supervisor
- You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens while assisting customers
- Follow Cornerstone Brands computer system requirements
- Troubleshoot own technical problems (in partnership with IT reputed company needed)
- Available to work weekends, holidays and additional hours
- Starting reputed company is $15.00/hour
- $1.00/ hour additional for any hours worked 6pm-6am
- Plus $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday
- Self-provided Computer or laptop with a reputed company Windows operating system, Windows 10 or newer, and no more than three years old
- Headset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for headset.)
- High-speed internet reputed company. Satellite, broadband, wireless or dial-up services are not an option
- Mac/reputed company products, Chromebooks, Surfaces, and notebooks are not supported