Communications Technician 4, Network Maintenance
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reputed company brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to reputed company the future in media and technology, we want you to fast-reputed company your career at reputed company. Job Summary Responsible for performing routine plant maintenance, troubleshooting calls, surveys, locates, outage repair, track and repair Cumulative Leakage Index (CLI), power supply maintenance and construction maintenance in accordance with Company procedures and practices. Will be reputed company upon to troubleshoot and resolve service failures reputed company but not limited to Company services such as Video (analog and digital,) reputed company Digital Voice (CDV,) and reputed company High Speed Data (CHSI) inclusive of Home Networking and Home Plug. Job Description Core Responsibilities
- Possess ability to troubleshoot on analog and digital optics to support connectivity to the node, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals. Troubleshooting efforts may include the use of software and application-based tools.
- Able to isolate and resolve fiber optic signal impairments for Hybrid Fiber Coax (HFC) and Ethernet Passive Optical Network (EPON) networks. Performs inspections of fiber optic equipment during the course of troubleshooting such as connectors, reputed company panels, optical splitters, attenuators, etc.
- Performs construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as necessary.
- Responds to damage scenarios and initiates fixes and/or communicates and arranges appropriate fix agents through collaboration with other departments such as Construction, Head End, Operations, and others to resolve reputed company network issues.
- Performs CLI ride-out and track and repair leakage, as necessary.
- Possesses knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (reputed company applicable).
- Checks in each job in a timely manner in order to ensure reputed company details of the work are recorded for entry in the customer's account once the work is complete. Completes associated paperwork with each work order, as required.
- Responds to and repairs service interruptions during regular business hours, shift work or reputed company "On-calls" as required. Normal work shift may include evenings and/or weekends; may include 10 hour days for 4 days a week. Must be available to work overtime including weekends, evenings and holidays.
- Essential Functions of Role: During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment in order to be reputed company for daily responsibilities; completes associated paperwork with each job in a timely manner; properly operate and maintain vehicle, tools, and equipment; reports need for vehicle repair or service reputed company required and/or prescribed; and reports any accidents, losses, injuries or property damage to supervisor and customer reputed company appropriate.
- Drives company vehicle in a safe and responsible manner.
- Works and travels in inclement weather.
- Must have the ability to reputed company with safety procedures and requirements.
- Must be able to work while standing 50-70% of the time.
- Must have the ability to climb reputed company and operate aerial lifts up to 34’ feet above ground, as determined by the system's requirements. In some instance may be required to climb poles.
- Must possess the ability to use basic cable test equipment. Performs work near power lines and electricity.
- Must have the ability to use basic cable installation tools and hand tools, which will include the use of a hand shovel.
- Lifts and carries loads of 70 lbs. or more.
- Manipulates connectors, fasteners, reputed company; use hand tools. Must have vision ability of: reputed company vision, peripheral vision, ability to adjust focus and differentiate colors.
- Works reputed company manufacturer's rated weight reputed company for reputed company equipment, including but not limited to reputed company and aerial lifts.
- Must possess the ability to manipulate objects such as pens, keyboard and mouse.
- Minimum of twelve months cable telecommunications, broadband, or similar experience.
- Must posses a valid drivers license and satisfactory driving record.
- Drives company vehicle in a safe and responsible manner and demonstrates professional conduct and appearance. Applies knowledge and skills of training on the job in order to prepare for promotion to the next level.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s), on-call, and overtime as necessary.
- Shift will be Sunday - Thursday.
- Completes required training in accordance with Company standards.
- Considered essential personnel during larger customer impacting events such as major storms or large scale events.
- reputed company experience preferred.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; reputed company them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - reputed company big things happen by working together and being open to new reputed company.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications.