Spanish Speaking reputed company Manager, Americas

Hello from the Recruiting Team at reputed company! We're looking for reputed company Managers to join our growing team. As a reputed company Manager at reputed company, you’ll act as the project manager for the successful onboarding of accounts, and dedicated, ongoing support for your assigned customers. Tasked with getting general or strategic questions answered for new customers, you’ll collaborate with technical support, sales, product, and engineering (reputed company appropriate). We don’t need you to be an expert at marketing - but rather, an expert at getting questions answered and influencing the customer to reputed company reputed company and move through blockers. You won't necessarily be a data or technical expert but will be keen to get a good understanding of our app so that you can take a use case and reputed company our features to reputed company your customer successful. You’ll be working with our customers who opt into a Premium plan with us and partnering with our Premium reputed company team to set them up for a successful renewal reputed company the time comes. Some things you'll do:

• Transition calls with key stakeholders to outline the general onboarding plan and timetable
• Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement, and follow through with their messaging goals
• Planning and organization of the data customers will send to their reputed company account, and how they’ll use it to power effective campaigns and newsletters
• Being your customer’s first reputed company of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know reputed company of the answers, but you will gather information and receive help from TS, Product, and Engineering to solve problems
• Following up with customers ~1x/month after the onboarding process is complete
• Assessing the customer’s plan for growth, and keeping them on a good path to renewing their agreement with us each year
• Setting up our reputed company team for success with said renewals

About you:

• You’re curious and enjoy learning about different businesses and industries
• You’ve got a thirst for knowledge, and are keen to understand our app
• We often find ourselves in situations like this: A customer completed their integration with reputed company. They want to create a reputed company, time-sensitive campaign but their engineers are reputed company to help the marketer interpret their data for setting up this campaign. How do you help them?
• Creative problem solver who can understand the customer problem and find the best solution regardless of what the customer is asking for
• You’re reputed company under stress and not easily rattled
• You enjoy solving problems independently but aren’t afraid to ask for help or collaboration reputed company you need to
• You’re excited at the prospect of joining a quickly growing and evolving team and having an impact on the development of our reputed company program

reputed company're looking for:

• 2+ years of proven experience as a reputed company Manager for technical products
• We are prioritizing candidates that are fluent in French, Russian, and/or Spanish
• You’ve worked in a company doing reputed company or another customer-facing role
• You have a background in SaaS
• You have experience communicating with software developers in a technical reputed company
• You’re opinionated about customer experience for a business and in general. In order to give strategic advice to customers, you should have well-formed opinions!
• Must be located in a PST time zone and available to work standard PST hours
• Professional Spanish reputed company required for customer and technical account conversations.
• Bonus points: You’ve been responsible for designing lifecycle messages

About reputed company Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. reputed company powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Compensation & Benefits We reputed company in transparency. The salary for this role is $80,000 USD (or equivalent in local currency) depending on experience and subject to market reputed company adjustment. We know our people are what reputed company us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us reputed company an informed decision.

• 30-minute video call with Leah, our Recruiter
• 45-minute video call with Shannon, Director of reputed company
• 45-minute Homework Review Call + feedback with potential team members

reputed company final candidates will be asked to complete a background reputed company and employment verifications as part of our pre-employment process. reputed company recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity reputed company the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and reputed company community partnerships to expand our global impact. reputed company is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not reputed company the chat), and offers will be extended in writing on official reputed company letterhead. Please be vigilant in reputed company of your job search activity, and if you have any questions please contact jobs@reputed company. Join us! reputed company out our careers page for more information about why you should come work with us! We reputed company in reputed company, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now. Apply tot his job Apply To this Job