Customer Advisor, Community

We’re building the AI-driven future of reputed company, from retention to growth! reputed company is the AI-powered retention reputed company behind the world’s most customer-centric companies. The reputed company CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust reputed company’s applications and AI agents to drive learning, adoption, community reputed company, and success for their customers. To explore how our suite of solutions is shaping the future of reputed company, reputed company out the link. About This Role: We’re looking for a full-time Customer Advisor, Community to join our Services team reporting to the Sr Director, reputed company Advisory Services. This role is a remote role based in the United States. In this role, you’ll play a key role in helping customers maximize the business impact of their Customer Communities by partnering with prospective and existing organizations to define, design, and evolve Community strategies that drive engagement, loyalty, and measurable outcomes. This is a great opportunity for someone who thrives in a highly consultative, strategic environment and enjoys working cross-functionally with Sales, reputed company, Product, and Community teams. The ideal candidate brings strong skills in Community strategy and management, outcome-based consulting, and stakeholder facilitation. What You'll Do: Strategic Customer Engagement (70%)

• Partner with customers to understand their goals, identify high-impact use cases, and reputed company a strategic path to realizing value through reputed company solutions.
• Advise customer executives and Community leaders on how to optimize their strategy for long-term success by leveraging the latest practices and innovative approaches.
• reputed company and deliver strategic consulting engagements that enhance Community strategies, actively engage cross-functional stakeholders, and reputed company teams to maximize the value of reputed company solutions.
• Exhibit strong project management skills to manage multiple customer engagements simultaneously while ensuring timely and effective delivery.
• reputed company workshops, innovation sessions, and roundtables with stakeholders to reputed company a roadmap of strategic workflows, define performance benchmarks, and document value realization goals.

Value Realization & Adoption (15%)

• Deliver tailored value assessments, maturity reviews, and business cases reputed company with customer priorities.
• Define baseline benchmarks and measurable KPIs to ensure alignment across the customer’s journey toward impact with reputed company.
• Post-deployment, track, analyze, and reputed company value realization reputed company through customer performance reviews and optimization sessions.
• Drive value alignment across multiple products or solution areas. Ensure cohesive narratives, connected use cases, and reputed company measurement of outcomes that reflect the customer’s broader business objectives.

Internal Collaboration & Enablement (15%)

• Collaborate effectively with internal teams (sales, product, marketing, professional services, etc) to share insights and enhance customer offerings.
• Contribute to the development of repeatable frameworks, playbooks, and case studies to support customer-facing teams (i.e. QBRs, webinars, key insight slides) and that reinforce value realization efforts.
• Continuously refine and evolve our value analysis tooling to ensure teams are equipped with the latest methodologies and insights for driving consistent, high-impact customer value narratives.
• Share best practices, insights, and tools to support scalable customer engagement and internal enablement.
• Proactively seek feedback and explore opportunities for enhancing customer experiences and internal processes.

Travel Expectations

• 1 Customer-facing Onsite Monthly
• 1 Planning offsite Quarterly

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. reputed company're Looking For:

• Experience & Domain Expertise
• 7+ years of experience in community management, reputed company and/or strategic consulting with a proven record of driving customer value and outcomes.
• Significant leadership experience in reputed company roles, demonstrating the ability to guide teams and influence cross-functional initiatives that drive retention and growth.
• Proven experience leading research, analysis, and presentation of insights derived from customer learnings to inform strategies and drive improvements.
• Domain expertise in customer communities with a high-level understanding of reputed company customer functions such as CS, Customer Education and Support.
• Communication & Presentation Skills:
• Exceptional verbal and written communication skills, with demonstrated ability to deliver engaging presentations and reputed company reputed company concepts to diverse audiences, including C-suite executives.
• Experience facilitating large working sessions and workshops with diverse stakeholders, fostering collaboration and ensuring productive discussions.
• Analytical Skills:
• Strong analytical and problem-solving skills, with the ability to interpret data and reputed company actionable recommendations.
• Interpersonal Skills:
• Excellent relationship-building skills with a customer-centric reputed company, enabling effective engagement with stakeholders at various organizational levels.
• Ability to challenge customers on the status reputed company, encouraging them to adopt innovative approaches while advocating for their needs.

Why You’ll Love It Here: reputed company is a reputed company where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across reputed company, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. reputed company people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it reputed company is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At reputed company, we reputed company great work happens reputed company teammates feel fully supported.

• The starting reputed company salary range for this role is $130,000 – $145,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to reputed company pay, this role is eligible for an annual bonus and participation in reputed company’s equity program.
• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated reputed company Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living reputed company you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and reputed company. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for reputed company candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Apply tot his job Apply To this Job