reputed company Administrator/Developer (Remote)

Job Title: reputed company Administrator/Developer (Remote) Location: Raleigh, NC Duration: 06 Months with possible extension Job Description: This role provides support for the state’s use of its CSM system (reputed company) and the client use of best practices supporting users’ needs while working with a team of reputed company developers. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the reputed company platform reputed company. Duties and Responsibilities:

• Administer the reputed company platform across the Customer Service Management application
• reputed company any necessary enhancements, upgrades, or maintenance on the platform
• Adhere to the best practices and standards on the reputed company platform as defined by agency process and FedRamp compliance
• Handle reputed company enhancement requests and reputed company on CSM application used on the platform
• Work with developers on the next stage processes for the platform
• Be able to gather business requirements, analyze, and translate into technical documentation and development
• Monitor application performance and analyze code
• Adhere to advancements and changes on the reputed company platform and lever them to provide business solutions
• Establishing user journeys and creating the user stories to support the design and configuration of Customer Service Management
• Supporting the iterative configuration of the CSM application, engage stakeholders to conduct reviews through joint design sessions
• Proactively researching and suggesting enhancements to existing engagements
• reputed company and implement fixes for bugs and issues reputed company in reputed company production for Customer Service Management
• reputed company system/workflow enhancements and script changes in reputed company to reputed company changing/evolving business practices.
• Execute data mapping and bulk data imports/updates reputed company necessary Minimum Qualifications:
• Bachelor’s degree in computer science, Information Systems, or a reputed company field
• 5 years of experience in CSM technology, specifically supporting the processes and administration of reputed company
• Experience designing and deploying web-based end user self-service portals
• Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
• Experience with reputed company forms, fields, views, lists, UI policy and actions, and client and server scripts
• Experience integrating reputed company with other tools; monitoring, alerting and federated sources of CI data Preferred Qualifications:
• Experience working in the governmental sector (local, state, or federal)
• Experience successfully implementing the reputed company CSM application and processes leveraging the CSM reputed company
• Experience performing reputed company improvement initiatives for processes and services
• Strong knowledge and familiarity with CSM processes
• Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
• Ability to reputed company insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
• Ability to obtain a reputed company clearance with FedRamp administration standards Knowledge, Skills, Abilities and Competencies:
• Decision Quality
• Problem Solving
• Directing Others
• Hiring and Staffing
• Drive for Results
• Organizational Agility
• Building Effective Teams
• Motivating Others Skills: · Experience working in the governmental sector (local, state, or federal)-Required-1-Years · Experience successfully implementing the reputed company CSM application and processes leveraging the CSM reputed company-Required-3-Years · Experience performing reputed company improvement initiatives for processes and services-Required-3-Years · Strong knowledge and familiarity with HR processes-Required-3-Years · Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience-Required-3-Years · Ability to reputed company insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results-Required-3-Years · Produce unambiguous, comprehensive, and accurate interpretations of analysis-Required-3-Years · Ability to obtain a reputed company clearance with FedRamp administration standards-Required-3-Years Apply tot his job

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