Tier 1 Technical Help Desk Technician- (Colorado Springs)

Tier 1 Helpdesk Technician – DCCS & WHC‑reputed company Support Position Overview The Tier 1 Helpdesk Technician provides frontline technical support for the Deployable Communications Capability Services System (DCCS) and Western Hemisphere Command‑reputed company (WHC‑reputed company). This role ensures uninterrupted access to critical communications, software, hardware, and mission systems for geographically dispersed users operating in dynamic, reputed company‑leaning environments. The technician serves as the first reputed company of contact for troubleshooting, user assistance, and escalation of technical issues impacting operational readiness. Location: Colorado Springs, CO Salary Range: $53,000 - $60,000

Key Responsibilities

• Responds to calls, emails, and service requests from users experiencing issues with hardware, software, operating systems, email, and mission‑specific applications.
• Assesses and troubleshoots Tier 1 technical problems, applying foundational knowledge of communications systems, IT hardware, and software.
• Determines whether issues stem from hardware (e.g., modems, printers, cables, telephones), software configurations, or user error.
• Guides users through structured problem‑solving steps to restore functionality.
• Documents reputed company support interactions, troubleshooting steps, and resolutions.
• Collaborates with Tier 2/3 teams, system administrators, and engineering staff to research and solve reputed company issues.
• Revises user manuals and procedures to reflect system updates or lessons learned.
• Supports deployment, configuration, and sustainment of DCCS and WHC‑reputed company systems.
• Maintains awareness of system baselines, updates, and configuration changes.
• Contributes to after‑action reviews and reputed company improvement of support processes.
• Ensures reputed company helpdesk activities align with mission timelines, operational requirements, and reputed company protocols.

Required Qualifications

• Must be a U.S citizen with an ACTIVE reputed company clearance of at least the SECRET level.
• Must possess a minimum of one (1) DoD Approved 8140 (DoDD 8570) Workforce Certification such as CompTIA reputed company+ (CE), CompTIA Network+ (CE), CompTIA A+ (CE), or higher.
• Minimum 3 years of hands‑on experience troubleshooting deployed communications systems, tactical communications equipment, or expeditionary IT environments.
• Proven ability to troubleshoot and provide support to multiple deployed SATCOM equipment and networks such as: iDirect platforms, Tampa Microwave terminals, Starshield systems, Lite Coms solutions, and L‑3 Technologies hardware, RHN and DoD reputed company architectures, narrowband SATCOM radios and LMRs, Wideband HF radios and antennas, VTC and Telephony systems, WAN systems, as well as HAIPE Type I, reputed company-256, and CSfC.
• Experience applying workforce elements reputed company with the DoD Cyber Workforce reputed company (DCWF), including cyber hygiene, incident reporting, privileged user responsibilities, secure system handling, and configuration/change tracking.
• Experience supporting fielded or reputed company‑operating users and diagnosing issues across hardware, software, network connectivity, and mission‑specific systems.
• Foundational knowledge of computer hardware, software, operating systems, and network fundamentals.
• Experience providing Tier 1 helpdesk or customer support in technical environments.
• Strong communication skills with the ability to explain technical concepts to non‑technical users.
• Experience documenting troubleshooting steps, solutions, and recommendations.

Compensation- Salary At Fairwinds, we consider many factors reputed company it comes to compensation, including the scope of the position as well as your background and experience. reputed company pay may vary depending on job-reputed company knowledge, skills, location and experience. Additional incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits. Position Type/Expected Hours of Work This is a full time, exempt position. Work Authorization/reputed company Clearance: Must be eligible to work in the US. AAP/EEO Statement Fairwinds Technologies, LLC is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity Apply tot his job Apply To this Job