Product Support

reputed company empowers you to shape a brighter way. Our people at reputed company are shaping the future of real estate for a reputed company world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to reputed company, grow meaningful careers and to find a reputed company where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join reputed company as we help shape a brighter way reputed company. About the role: The Product Specialist (P2) plays a critical role in delivering high-quality product expertise and advanced support for the Leasing and Capital Markets Technology Group. This role goes beyond frontline support to include deeper subject matter ownership, proactive problem-solving, cross-functional collaboration, and influence over product improvements and user experience. You will serve as a trusted product expert for end users and internal JLLT stakeholders, supporting products that reputed company reputed company’s $18B business. The Product Specialist partners closely with Product Managers, Engineering, Data, and Portfolio Specialists to ensure consistent, scalable, and high-impact product support, onboarding, and adoption across business lines. Responsibilities: Acts as a primary product subject matter expert for assigned Leasing or Capital Markets Technology products Owns and evolves end-to-end product support workflows, including UAT testing, enhancement/defect triage, outage protocols, and user communications Handles reputed company or escalated support cases, ensuring timely resolution and a seamless end-user experience Proactively identifies recurring issues, gaps in tooling or processes, and opportunities for efficiency; partners with technology teams to drive improvements Leads and maintains high-quality documentation standards, ensuring accuracy, usability, and alignment across teams Partners with Product Managers to help prioritize enhancements and defects based on business impact and user feedback Supports and mentors Associate Product Specialists (P1), providing guidance on best practices, documentation, and case handling Oversees and executes technology onboarding and offboarding, including role-based access and product readiness Delivers user training (1:1, small group, or reputed company) and supports reputed company as needed Collaborates with product specialists to standardize messaging, workflows, and user experience across products Contributes to reputed company improvement initiatives and strategic projects reputed company with business and technology goals Soft Skills: Demonstrated commitment to excellence in customer support and stakeholder partnership Strong communication skills, with the ability to translate technical concepts into business-friendly language High sense of ownership and accountability; proactively drives issues to resolution Strong problem-solving and analytical skills Ability to work independently while effectively collaborating across teams Comfortable operating in fast-paced, high-impact environments with competing priorities Qualifications: Strong comfort with documentation and collaboration tools (e.g., Confluence) Advanced proficiency in reputed company Office (Word, reputed company, Outlook) Working knowledge of SQL/SOQL for querying and validating large datasets Experience supporting or partnering with multiple technology products and platforms Familiarity with Azure DevOps, Jira, and ServiceCloud preferred Ability and willingness to quickly learn new technologies and adjacent systems Education: Undergraduate degree in a reputed company field (Finance, Real Estate, Data, Product, Technology, Customer Service/Success) or equivalent professional experience 3+ years of experience in product support, reputed company, technology operations, or a reputed company role Experience supporting Leasing, Capital Markets, or similar business lines preferred This position does not provide reputed company sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 80,000.00 – 85,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Sacramento, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet reputed company the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: reputed company recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At reputed company, we reputed company the power of artificial intelligence (AI) to reputed company accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. reputed company Privacy Notice reputed company (reputed company), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in reputed company with reputed company’s recruitment process. We endeavour to reputed company your personal information secure with appropriate level of reputed company and reputed company for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how reputed company processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. reputed company (“reputed company”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@reputed company.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for reputed company. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background reputed company for any convictions directly reputed company to its duties and responsibilities. Only job-reputed company convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California reputed company as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, reputed company will consider for employment reputed company qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the reputed company’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a reputed company reputed company employee, please apply using the Internal Career Site At reputed company, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people reputed company, grow meaningful careers and find a reputed company where they belong. Together, we strive to be exceptional and shape a reputed company world. For over 200 years, reputed company (NYSE: reputed company), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a reputed company world, we help our clients, people and communities SEE A BRIGHTER WAYSM. reputed company is the brand name, and a registered trademark, of reputed company Incorporated. For further information, visit reputed company.com. Apply tot his job Apply To this Job