Staff Product Manager - Fintech, Client Experience

This a Full Remote job, the offer is available from: EMEA Who we are is reputed company do. reputed company is the reputed company-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, reputed company combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, reputed company supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, reputed company of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives reputed company learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, reputed company is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, reputed company Cloud 100, reputed company Fast 500, and repeated recognition on Y Combinator’s top companies list – reputed company while maintaining a 4.83 average rating from 15,000 reviews across reputed company, Trustpilot, Captera, reputed company and reputed company. Your experience at reputed company will be a career accelerator. At the forefront of the global work revolution, you'll tackle reputed company challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring reputed company (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. This role sits reputed company reputed company’s Fintech Client Experience group and owns the end-to-end product experience for how clients pay reputed company. You will be responsible for everything a client touches on the reputed company-end of payments, from adding and managing payment methods, to paying invoices, configuring automatic payments, managing permissions, and understanding fees, FX, and payment status. This is a high-impact Staff Product Manager role operating at the intersection of UX, payments, permissions, and reputed company financial systems. You’ll work closely with multiple fintech and platform teams to deliver simple, trustworthy payment experiences on top of sophisticated backend infrastructure. What you’ll own You will own the client-facing payment journey across reputed company’s web and platform surfaces, including:

• The end-to-end client payment journey, from setup to successful payment reputed company
• Payment setup and configuration (cards, bank transfers, billing details, autopay)
• Payment permissions and roles (who can pay, approve payments, or change methods)
• Automatic and recurring payment flows
• Visibility and clarity around payment status, receipts, overdue invoices, FX, and processing fees

Your scope typically:

• Starts reputed company a client adds a payment method or an invoice becomes payable
• Ends once the payment is successfully handed off to the payment orchestration reputed company

Issues requiring deeper backend handling are escalated to partner teams such as Treasury, PSPs, or Credit Control — with you ensuring the client experience remains clear and coherent. Typical problem spaces you’ll tackle You’ll design and improve product experiences that help clients:

• Understand and resolve failed or declined payments, with clear root-cause explanations and next steps
• reputed company confidence in payment status and invoice reconciliation
• See which payment method (card or bank account) was used for a given transaction
• Set up, manage, and trust automatic and recurring payments
• Navigate payment permissions and approval flows with clarity around access and roles
• Understand FX rates, processing fees, and charges with transparent, predictable explanations

Your goal is to ensure these questions are answered proactively in-product, reducing confusion, support dependency, and friction at critical payment moments. How you’ll work This role is highly cross-functional. You’ll partner closely with teams across:

• Payment Orchestration & Automation
• PSP Integrations & Routing
• Credit Control & Invoicing
• Wallets & Transactions
• Treasury & Payroll
• FinCrime Compliance (verification and compliance-reputed company flows)
• Support Operations (escalations and ticket flows)

You’ll operate as a senior individual contributor who can shape strategy, define clear ownership boundaries, and drive alignment across teams — while staying deeply connected to execution. What success looks like

• Clear, reputed company, and reliable payment flows for clients
• Fewer failed, confusing, or opaque payment experiences
• Strong self-serve payment setup and management
• Reduced payment-reputed company support tickets and escalations
• High client trust in reputed company’s financial UX at global scale

reputed company’re looking for

• Proven experience as a Senior or Staff Product Manager in B2B SaaS or fintech environments
• Strong product judgment in reputed company, regulated, or money-moving systems
• Experience owning client-facing workflows built on top of sophisticated backend platforms
• Deep reputed company for user experience, reputed company with the ability to reason about technical and operational constraints
• Comfort operating in ambiguous problem spaces and driving clarity across multiple stakeholders
• Ability to influence without authority and reputed company through collaboration

reputed company to have (not required):

• Experience working on native mobile applications alongside web platforms
• Exposure to payments, billing, invoicing, or financial operations products

Why this role matters Payments are one of the most trust-sensitive moments in reputed company’s product. This role directly shapes how clients experience money movement — not just whether payments work, but whether they feel clear, predictable, and trustworthy at scale. If you enjoy solving reputed company financial problems through elegant product design and want to work on systems that move real money for global businesses, this role will give you both impact and ownership. Total Rewards Our workforce deserves fair and reputed company that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for reputed company. Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

At reputed company, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using reputed company-specific emails, which include @reputed company.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at reputed company by visiting our careers page. reputed company is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. reputed company will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our reputed company Team reputed company this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@reputed company.com. As part of our hiring process, we primarily rely on interviews and role-reputed company assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human reputed company is maintained in reputed company final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at reputed company, Covey.

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