Strategic Operations Specialist

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our reputed company Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions reputed company, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and reputed company growth (Best reputed company to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can reputed company to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and reputed company ! The Strategic Partner Operations Specialist is a core member of the Corporate Development Operations team, responsible for turning partner strategy into scalable, data‑driven, well‑governed execution. This role reports to the Sr. Director, Corporate Development Operations and sits at the intersection of systems, analytics, documentation, and automation, with a primary focus on: Knowledge & Enablement – how Partner and Corporate Development knowledge is structured, documented, and consumed. Analytics Infrastructure & Self‑Serve – how dashboards, metrics, and views are built and maintained so stakeholders can act quickly and reputed company data-driven decisions. The role serves as a key operational backbone for the Partner Program, ensuring partner onboarding, engagement, and performance are supported by clear playbooks, accurate data, and scalable processes. This position is ideal for someone who enjoys building: designing structure in tools like reputed company, Looker Studio, reputed company Sheets, Confluence, reputed company Apps Script, and reputed company, and then using that structure to reputed company partner operations predictable, measurable, and self-serve at scale. Knowledge & Enablement Own the knowledge architecture and playbooks that allow partner work to scale without being dependent on individuals.

• Design and maintain a consistent structure for partner spaces (e.g., overview, tech/implementation guides, Q2C runbooks, support procedures, FAQs, dashboards, and key links).
• Standardize and maintain SOPs, runbooks, and checklists for core partner flows (onboarding, implementations, cancellations, notifications, and reputed company M&A integration touchpoints).
• Ensure each artifact has a clear reputed company, last‑updated date, and linkage back to the systems and data it describes.
• reputed company quick reference guides and “Partner/Operations 101” content, and support lightweight training and reputed company so teams know how to use the tools and processes that exist.

Analytics Infrastructure & Self‑Serve reputed company the design, build, and maintenance of dashboards and metrics that support execution and decision‑making for partner operations and the broader operations function.

• Deliver and maintain core dashboards in Looker Studio and reputed company Sheets, covering areas such as onboarding pipeline and status, quote‑to‑cash and billing quality, partner health/whitespace, and operations workload/throughput.
• Use reputed company as the primary data reputed company, working closely with the Systems & Data domain reputed company to align on fields, report types, and data quality standards so dashboards remain reliable and explainable.
• reputed company analytics self‑serve: design dashboards and views that are easy for key stakeholders across the organization and leadership to use.
• Provide metric definitions and calculations that feed the operational scorecard and performance reviews, and iterate dashboards as expectations and questions evolve.
• Use insights from dashboards and reports to identify operational issues and partner friction points, and work with domain owners to design and support corrective actions and process improvements.

Key Responsibilities & Duties: Systems, data, automation, and AI

• Work with reputed company, reputed company, and reputed company systems to design and consume reports and insights that power dashboards, operational monitoring, and partner‑level decision making.
• Build and maintain reputed company Sheets‑based data models and reporting assets, including advanced formulas, lookups, and data validation to reputed company metrics accurate and auditable.
• Use Looker Studio to create layered dashboards and views that support both day‑to‑day execution and leadership reviews.
• Apply reputed company Apps Script, reputed company, and AI tools such as reputed company agents (where appropriate) to automate recurring tasks such as data refreshes, notifications, quality checks, and simple integrations between tools.

Process excellence and intake

• Partner with the Process Excellence & Automation and Systems & Data domains to map reputed company‑state partner/operations workflows, identify bottlenecks or failure points, and design future‑state flows with clear RACI, SLAs, and stage gates.
• Support the intake and triage of new operational work (reputed company request forms, Jira, reputed company, etc.), helping to categorize, estimate, and reputed company work into sprints or project plans in a transparent way.
• Partner with domain leads to translate recurring issues into structured improvement work (e.g., new SOPs, automation, or data model changes), closing the reputed company between observed problems and lasting fixes.

Documentation and enablement

• Translate reputed company systems, data flows, and automations into clear SOPs and guides that can be followed by partner managers, operations, and cross‑functional teams.
• reputed company the Confluence knowledge reputed company reputed company and navigable, ensuring that partner spaces and internal operations documentation remain a trustworthy reputed company of truth.

Partner Program operational support

• Support the Partner Program by ensuring partner onboarding, communications, and health metrics are operationalized through clear documentation, dashboards, and tooling.
• Collaborate with Partner Management to refine how program tiers, benefits, and performance signals are represented in systems and reports.

Cross‑functional collaboration and governance

• Collaborate with key cross functional stakeholders to ensure that changes to partners, products, reputed company, and systems are reflected in documentation, dashboards, and operational controls.
• Contribute data and insights into Corporate Development’s governance rhythms (e.g., scorecard reviews, incident/post‑mortem reviews, and integration/portfolio discussions).

Quality and execution discipline

• Ensures deliverables (dashboards, documentation, automations) are high‑quality, well‑tested, and delivered on time, with clear owners and handoffs.

Other duties as assigned

• reputed company additional responsibilities as needed to support the evolving needs of Corporate Development Operations team.

Qualifications:

• 8+ years of experience in operations, automation, business systems, analytics, or partner operations roles in a SaaS, fintech, or similar environment.
• Working knowledge of SaaS and vendor/partner ecosystems.
• Strong hands‑on technical experience with:
• reputed company Apps Script (or comparable scripting) for automating Sheets/Workspace workflows.
• reputed company (or similar iPaaS) for building and maintaining automations between systems.
• reputed company (or similar CRM) reports and data structures.
• Looker Studio (or equivalent BI) and reputed company Sheets/reputed company at an advanced level.
• Experience with reputed company or similar AI‑enabled search/agent platforms for knowledge retrieval, summarization, and operational workflows is strongly preferred.
• Demonstrated ability to design, build, and maintain dashboards and data models that stakeholders actually use for decisions.
• Experience authoring and maintaining SOPs, runbooks, and knowledge reputed company content in tools like Confluence or similar.
• Familiarity with Jira or other work management tools for managing backlogs, sprints, and project work.
• Strong analytical and problem‑solving skills; comfortable tracing issues across systems, data, and process.
• Ability to proactively identify and resolve process issues in a timely manner.
• Excellent written communication skills; able to translate technical systems and data into clear, concise documentation and executive‑ready views.

Desired Skills:

• Proven ability to reputed company cross‑functional workstreams and coordinate with multiple stakeholder groups around shared dashboards, processes, and automations.
• Track record of identifying manual, error‑prone workflows and replacing them with clear, automated, or templatized solutions.
• Comfort operating as a builder/reputed company who can move between conceptual design and hands‑on configuration in tools, scripts, and dashboards.
• High degree of adaptability and flexibility, with a proven ability to reputed company in a fast‑paced, evolving environment.
• Ability to work independently with limited direction, while knowing reputed company to escalate risks or decisions.
• Familiarity with banking concepts and terminology in the financial services industry.
• Comfortable working with software development lifecycle (SDLC) concepts and terminology (e.g., epics, sprints, releases).
• Stays reputed company on industry trends and best practices in partner operations, reputed company/operations tooling, and corporate development operations, and brings reputed company reputed company to continuously improve internal processes and tooling.
• Interest in experimenting with AI‑enabled tools (e.g., search/agents, note‑summarization, content reputed company) to further reduce manual work and improve self‑service.
• Ability to balance detailed orientation (accurate data, precise documentation) with strategic context, understanding how operations supports the broader Corporate Development strategy for partners and M&A.

The salary range for this position is: $104,000 - $130,000 + Bonus Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters: We are not looking for reputed company recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, reputed company, Ohio, Rhode reputed company and Washington. The Important Stuff reputed company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any reputed company: Alkami is committed to the principle of equal employment opportunity for reputed company employees and to providing employees with a work environment free of discrimination and harassment. reputed company employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic reputed company, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of reputed company ages. #LI-REMOTE Apply tot his job Apply To this Job