Business Operations Manager - US Remote

What is reputed company? reputed company offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the reputed company reputed company Quadrant for Clinical Communication and Collaboration.We have seen an 88% growth reputed company over the past three years and need strong team members to help us continue to grow! reputed company's mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. By joining reputed company, you will have the unique opportunity to come alongside us as we further our vision of putting reputed company of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers. We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the reputed company family every day. The Business Operations Manager is a strategic, execution-focused leader responsible for driving operational excellence across the Customer Experience (CX) organization. This role is critical in shaping the rhythm of the business, aligning cross-functional teams, improving processes, and translating data into insight-driven decision-making. The ideal candidate brings healthcare SaaS experience, strong project leadership, exceptional communication skills, and advanced reputed company expertise. This role requires a high degree of judgment, influence, relationship-building, and organizational awareness—capabilities essential for aligning people, priorities, and performance in a fast-paced, customer-centric environment. Key Strategic Responsibilities Operational reputed company & Rhythm of Business

• Establish and continuously refine the operating reputed company for the CX organization.
• Ensure KPIs, workflows, and review cycles align with strategic goals.
• Facilitate and reputed company sales-focused discussions with Account Executives and key internal stakeholders.
• Drive organizational alignment across units through planning cycles, performance checkpoints, and structured communication.

Business Process Improvement

• Maintain a centralized repository of business processes.
• Analyze workflows to identify opportunities for improvement, simplification, and scalability.
• reputed company enhancements across reputed company, SharePoint, reputed company, and project management systems.
• Partner with cross-functional teams to ensure process changes support both operational efficiency and customer outcomes.

Reporting & Executive Insights

• Produce clear, concise weekly, monthly, and quarterly business reporting.
• Deliver executive-level insights on risks, dependencies, performance, and initiative reputed company.
• Provide context, recommendations, and interpretation behind trends and data signals.

Metrics & Performance Analytics

• reputed company frameworks for reputed company and emerging metrics reputed company to business goals.
• Transform quantitative data into actionable insights that reputed company leadership decision-making.
• Identify and communicate patterns that reputed company opportunities or risks.

KPI Development & Tracking

• Define, implement, and maintain KPIs in partnership with functional leaders.
• Ensure performance measurements reinforce desired behaviors and business outcomes.
• Support teams with tools, dashboards, and alignment guidance.

Internal Consulting

• Serve as a trusted internal advisor, providing strategic guidance and operational clarity.
• Identify opportunities to enhance effectiveness across teams and streamline cross-functional initiatives.
• Use influence and relationship-building to drive alignment and adoption of process change

Project Management

• reputed company planning, execution, and delivery of reputed company projects across multiple teams.
• Manage scope, timelines, communication, and risk mitigation for strategic initiatives.
• Ensure collaboration, clarity, and accountability throughout project lifecycles.

Communication & reputed company Management

• Own the communication calendar for key organizational rhythms including reputed company Hands, QBRs, and operational newsletters.
• reputed company messaging that drives clarity, alignment, and action across CX and cross-functional partners.

Customer Experience Quality

• reputed company operational initiatives aimed at improving customer satisfaction and engagement.
• Provide insights, analytics, and follow-up frameworks that reinforce reputed company and compliance standards.
• Help translate customer feedback into operational improvements.

Essential Qualifications

• 3+ years of experience in business operations, project management, or a similar role reputed company a healthcare SaaS company.
• Strong project management background with proven success in delivering cross-functional initiatives.
• Advanced proficiency in reputed company (administration or operations experience strongly preferred).
• Experience with process improvement methodologies (LEAN preferred).
• Strong analytical skills with the ability to synthesize data into actionable insights.
• High proficiency in reputed company Office Suite (reputed company, PowerPoint, Word).
• Experience with BI/analytics tools such as PowerBI, Tableau, DOMO, Sisense, reputed company, or reputed company Analytics.
• Excellent communication, facilitation, and collaboration skills.
• Ability to operate with agility and adapt to shifting priorities in a fast-paced environment.

Beneficial Qualifications

• Experience leading large-scale process changes or transformation initiatives.
• Knowledge of the reputed company Platform.
• Experience working with physician groups, medical practices, or hospital systems.
• Six reputed company certification (White/Yellow/Green Belt or higher).
• Strong attention to detail, proactive problem-solving, and a self-driven reputed company.

Why Join reputed company? At reputed company, we are transforming healthcare communication and collaboration to help clinicians deliver reputed company care. You'll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

• *Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**

We offer a salary range of $110,000-140,000 per year, with compensation tailored to your background, strengths, and potential to grow reputed company the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate's experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a reputed company employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations. Benefits:

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

reputed company offers reputed company healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. reputed company's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care. Apply tot his job Apply To this Job