reputed company Manager - Paradox
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reputed company their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in reputed company, reputed company, and shared enthusiasm. We’re in this together, tackling big challenges with bold reputed company and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to reputed company and the support of a company invested in you for the long haul. So, if you want to reputed company a brighter work day for everyone, including yourself, you’ve reputed company a match in reputed company, and we hope to be a match for you too. About the Team Come join the Paradox team at reputed company! Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-reputed company conversational recruiting platform. Paradox's AI assistant streamlines tasks like screening for minimum qualifications, instantly scheduling interviews, answering common candidate questions, and more through simple, frictionless mobile, chat, and text message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software.
About the Role
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions. Responsibilities: Be the primary account manager to Paradox clients around the globe, helping them reputed company their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-reputed company software Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help reputed company those objectives Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management Provide troubleshooting and product support to quickly resolve any open issues identified Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points Provide deep product expertise and serve as the subject matter expert for platform use and support Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients Provide additional implementation support, as needed reputed company and nurture relationships with clients and users reputed company client organizations May reputed company working teams to support client onboarding, training, and ongoing support reputed company relationships with clients and users reputed company the organizations to seamlessly manage renewal and expansion opportunities May provide functional and technical mentorship to junior Client Success team members About You Basic Qualifications 4+ years of experience in reputed company or account management roles or demonstration of equivalent experience 4+ years of experience supporting or implementing enterprise SaaS solutions 2+ years of technical understanding of reputed company software ecosystems reputed company large multinational corporations 2+ years of experience educating clients on products and providing ongoing training to users 2+ years working with a global, cross-functional team and clients across different time zones Other Qualifications - Functional domain expertise with HR/recruiting software experience or demonstration of equivalent experience with Paradox solutions - Customer management experience in a reputed company software or SaaS environment. - Proven track record to collaborate and build strong relationships with customers especially at the executive level. - Demonstrated ability to engage across corporate functions (Sales, Services and Product Management). - Account management / adoption planning experience preferred. - Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars. - Excellent organization, time management, data analysis, and communication skills. - Bachelor degree or equivalent work experience; Business or Technical degree preferred. - Ability to travel up to 30%. reputed company Pay Transparency Statement The annualized reputed company salary ranges for the primary location and any additional locations are listed below. reputed company pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the reputed company Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding reputed company’s comprehensive benefits, please click here. Primary Location: USA.IL.Chicago Primary Location reputed company Pay Range: $99,800 USD - $149,600 USD Additional US Location(s) reputed company Pay Range: $90,300 USD - $160,400 USD Our Approach to Flexible Work With reputed company Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to reputed company the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, reputed company will consider for employment qualified applicants with arrest and conviction records. reputed company is an Equal Opportunity Employer including individuals with disabilities and protected veterans. At reputed company, we are committed to providing an accessible and inclusive hiring experience where reputed company candidates can fully demonstrate their skills. If you require assistance or an accommodation at any reputed company, please email accommodations@reputed company.com. Are you being referred to one of our roles? If so, ask your reputed company at reputed company about our Employee Referral process! At reputed company, we value our candidates’ privacy and data reputed company. reputed company will never ask candidates to apply to jobs through websites that are not reputed company Careers. Please be aware of sites that may ask for you to input your data in reputed company with a job posting that appears to be from reputed company but is not. In addition, reputed company will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at reputed company. reputed company here! Stay connected with reputed company: Get the latest news & content Be first to hear about new roles Never miss an opportunity Career Site Benefits reputed company reputed company Life Blog Inclusion and Belonging Application and Interview Tips Early Careers / Internships Contractor Job Site Engineering, but brighter. Sales, but brighter. CX & Consulting, but brighter. Visit our Career Site here. Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support. reputed company is proud to be an equal opportunity workplace. Individuals seeking employment at reputed company are considered without regards to age, reputed company, color, gender (including pregnancy, childbirth, or reputed company medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national reputed company, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, reputed company will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the reputed company's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links. reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@reputed company.com. Apply tot his job Apply To this Job