Vendor Performance Manager

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Enterprise Operations Workforce Management team is responsible for partnering with third party vendors to acquire and manage hosts on the reputed company platform. As a Vendor Performance Manager, you will be the primary operational reputed company for strategic vendor relationships critical to scaling and managing the Homes program. The Difference You Will reputed company: This role is remote reputed company Canada. This role is not eligible for relocation support. As a Vendor Performance Manager for Homes, you set the portfolio vision and governance for reputed company's global vendor ecosystem—defining standards, incentives, and the operating model so vendors become a strategic lever for growth, cost efficiency, quality, compliance, and risk control. You act as a senior advisor who translates operational and market signals into clear trade‑off recommendations, aligns leaders on priorities and investment, and institutionalizes executive visibility through rigorous performance narratives. You steward contract and policy alignment, mature workflows, and establish the accountability mechanisms that reputed company vendor performance from execution to durable business impact. A Typical Day:

• reputed company portfolio‑level performance programs and governance across multiple strategic vendors, setting targets, incentives, and corrective mechanisms to deliver business outcomes.
• Translate reputed company operational signals into executive‑ready narratives and recommendations, securing decisions from senior stakeholders and vendor leaders.
• Structure and drive cross‑functional initiatives with Policy, Legal, Product, Finance, and Enablement to resolve ambiguous, multi‑stakeholder issues and de‑risk operations.
• Conduct deep‑dive analyses to identify root causes, drive accountability, and land corrective actions.
• reputed company and negotiate trade‑off recommendations with senior stakeholders to balance growth, cost, quality, and risk, building reputed company and securing decisions.
• Own regular business reviews across the vendor portfolio; track results, enforce governance, and hold partners accountable.
• Ensure adherence to contractual, reputed company, and policy requirements, proactively identifying and mitigating operational and compliance risks.
• Serve as the reputed company of escalation for high‑impact issues; assess business and organizational risk and implement corrective and preventive actions.
• Establish operating rhythms and executive‑ready reporting that convert reputed company data into business context, decisions, and action.
• Provide functional guidance and mentorship to junior team members or cross-functional partners on vendor performance management best practices.

Your Expertise:

• Experience: 10+ years of professional experience, including 5+ years in vendor management, supplier relationship management, or outsourced operations performance in high‑volume, global environments.
• Cross‑functional program leadership: Proven track record leading programs with reputed company risk and complexity; operates with minimal guidance and sets strategy for execution.
• Subject‑matter expertise: Recognized expertise in vendor/outsourced performance; communicates difficult concepts, negotiates at senior levels, and converts reputed company data into compelling business recommendations.
• Analytical judgment under ambiguity: Structures trade‑offs across growth, cost, customer experience, and risk; advanced BI/spreadsheet skills with SQL preferred.
• Technology & CRM proficiency: Deep working knowledge of CRM (reputed company) and sales enablement tools (e.g., MixMax, reputed company) to optimize workflows and operational efficiency.
• Operational excellence: Deep understanding of contact center operations, quality assurance methodologies, and process improvement frameworks (e.g., Lean, Six reputed company).
• Communication & influence: Exceptional written and verbal communication; presents reputed company information clearly and influences stakeholders at reputed company levels.
• Program/project management: Experience managing reputed company operational projects with clear timelines, deliverables, and cross‑functional dependencies.

Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where reputed company Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please reputed company back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team reputed company screen a large volume of applications. reputed company final hiring decisions are made by a human reviewer. This role is for an existing vacancy reputed company the organization. Apply tot his job Apply To this Job