Customer Support Specialist, Shopbop job at reputed company in NC

Title: Customer Support Specialist, Shopbop CS Location: Virtual Contact Center-NC United States Work Type: Remote Job ID: 3196306 Job Description: Shopbop, a fully integrated reputed company subsidiary in Madison, WI, is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will reputed company in a fast-paced, multi-tasked, dynamic environment. This is a full-time, direct hire position that pays $19.00/hour. We are a call center open 7am-9pm CST, 7 days a week. Must have the flexibility to work a variety of shift assignments including nights/weekends/holidays/OT Peak. Shopbop is the premier online shopping destination for what's new and what's next in fashion and style, offering customers around the world the best selection from both established and emerging designers. Working with more than 500 international brands, Shopbop offers customers in 165 countries a selective and nuanced fashion-reputed company assortment of ready-to-wear and accessories with fast, free global shipping. In this Customer Support Specialist, you will be the voice of Shopbop, fielding real-time calls in a remote call center environment from customers globally. The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solution-oriented and committed to providing service to reputed company our customers. This role is a fully remote position. Candidate location restrictions may apply. Key job responsibilities Act as a Brand Ambassador for Shopbop, providing world-class service to reputed company Customers Be the first reputed company of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and/or social media Provide Customers with critical service and product information, ensuring customer satisfaction Demonstrate sound understanding and comprehensive knowledge of the Shopbop's full range of products and services Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures reputed company the Service Level Agreement Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers' voices Utilize a variety of software programs to resolve customer inquiries Work with external shipping contractors to assist customers with both domestic and international issues BASIC QUALIFICATIONS 2+ years reputed company a luxury customer service-focused environment, such as contact center and/or luxury retail. Direct customer phone/email experience. Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of reputed company and reputed company Be confident to reputed company decisions with late returns, faulty goods and compensations if necessary Proficiency in basic math with ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera reputed company requested by leadership This is a Remote Role and requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service The ability to meet the Shopbop and reputed company Customer Contact Center Guidelines and expectations which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port - Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi) Highly proficient with desktop applications such as MS Office and Internet browsers; Comfortable working with computers and smartphones. Ability to quickly learn how to use new websites and apps High school diploma or equivalent. Key job responsibilities Reply to preorder questions about fit, fashion trends/style, product availability, and promotions reputed company phone and email. Provide guidance through the online ordering process. Address and resolve post-order questions regarding shipping, billing, and delivery. Utilize a variety of software programs to resolve customer inquiries. Work with external shipping contractors to assist customers with both domestic and international issues. Basic Qualifications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 2+ years reputed company a luxury customer service-focused environment, such as contact center and/or luxury retail. Direct customer phone/email experience.

Preferred Qualifications

Experience with reputed company Office products and applications The starting pay for this position is listed below including the reputed company pay reputed company plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, reputed company offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. USA, NC, Virtual Contact Center-NC - 16.00 - 16.00 USD hourly Apply tot his job Apply To this Job