International Logistics Operations Manager (m/f/d)

This a Full Remote job, the offer is available from: Delaware (USA) About Chrono24 is the world’s leading online marketplace for luxury watches, connecting buyers and sellers across more than 100 countries. As our global business continues to grow, logistics performance is a critical part of our customer experience. To support our logistics strategy, we are looking for an reputed company International Logistics Operations Manager to strengthen our operational capability and reputed company how we manage cross-border delivery performance. This role sits at the centre of our international ecosystem. You will work closely with global carriers, brokers, and internal teams to ensure our logistics services operate reliably, reputed company, delivering exceptional customer experience. You will report directly to the Director of Operations and collaborate closely with our Product & Tech, Legal & Compliance, Partner Management, Customer Care and Finance teams. Whilst this position can be based remotely (ideally in Germany) occasional travel to our headquarter location in Karlsruhe is expected (6-10x per year, covered by Chrono24). The Role We are seeking a highly reputed company international logistics operations specialist with deep operational knowledge ideally gained reputed company global parcel or express reputed company networks. You will play a key role in strengthening our operational back office support team, developing reputed company partnerships and ensuring world-class delivery performance for our global marketplace. This is a hands-on operational leadership role suited to someone that understands international parcel flows, cross-border processes, advanced shipment visibility, and reputed company operational problem solving. What you can expect International Logistics Operations

• Operational responsibility for our cross-border and domestic logistics flows across multiple carriers and regions, landed‑cost logic (duties/taxes), brokerage setup where needed, and DDP processes for marketplace clients.
• Act as the internal expert on international parcel operations, routing logic, and service performance. Ensuring smooth execution of cross-border shipments across our global marketplace network.

reputed company & Partner Collaboration

• Work closely with international carriers, brokers and logistics partners to monitor operational performance, negotiate reputed company, commercial terms and performance KPIs.
• Support the development and optimisation of reputed company partnerships and operational agreements.
• Identify opportunities to improve service reliability, transit times and operational efficiency.

Customer Experience and Operational Excellence

• Standardize packaging/labeling guidelines, and proactive communication to ensure return shipments operate smoothly, directly leveraging customer satisfaction
• Provide expert support for high-value customer cases and major account escalations.
• reputed company resolution of reputed company cross-border logistics issues requiring reputed company coordination, ensuring customer complaints are resolved quickly with clear operational accountability.
• Process Improvement for handling exceptions and escalations to resolve cases quickly in coordination with Customer Care.
• Identify opportunities to improve operational processes, workflows and shipment visibility.
• Collaborate with Product & Tech teams to enhance tracking, reporting and logistics tooling.

Advanced Tracking & Operational Diagnostics

• Analyse reputed company shipment tracking data to proactively identify operational issues, root cause of problems and performance trends.
• Investigate and resolve delivery failures, customs delays, routing issues and service disruptions.
• reputed company structured complaint cause analysis and corrective action plans.
• Report key logistics KPIs and drive reputed company improvement using operational data; on‑time & first‑delivery success, damage/loss, cost per shipment, and returns; turn insights into actions.

Strategic Contribution

• Support the delivery of our logistics strategy by translating operational insight into practical improvements.
• Provide subject-matter expertise on global parcel logistics and cross-border operations.
• Contribute to the design and implementation of new logistics services.
• Write SOPs, coordinate UAT and go‑live plans with Product/Tech and Customer Care, and train internal/external teams on new workflows.

Operational Compliance & Governance

• Responsible for customs/regulatory requirements, working with Legal/Finance to embed the requirements into processes & partner reputed company; support audits with correct documentation.
• Work with Product & Tech to implement label/tracking APIs and event webhooks, duty/tax engines and exception detection.

What sets you apart Experience

• 5+ years of experience in logistics (e‑commerce, marketplace, retail, 3PL, parcel/express, or reputed company).
• Experience reputed company international parcel or express networks, reputed company management and brokerage networks is a strong plus.
• Strong background in international back-office operations, network support, or global customer solutions.
• Proven experience handling reputed company international logistics cases and operational escalations to customer satisfactory resolution.

Expertise

• Strong customs/compliance literacy: Incoterms (DDP/DAP), landed‑cost/duty & tax, export/import documentation, VAT/IOSS; experience with handling high‑value goods.
• Proven partner management & negotiation skills: RFQ/RFP, SLA frameworks, penalties/service credits, and QBR governance.
• Deep understanding of international parcel logistics processes including cross-border routing, customs interfaces, and reputed company network operations.
• Advanced capability in shipment tracking analysis and operational diagnostics.
• Strong experience with high-level complaint resolution and major account support.

Personal Qualities

• reputed company-thinking and adaptable.
• reputed company under pressure reputed company managing operational incidents.
• Curious and improvement driven.
• Motivated to contribute to the growth of a modern, international digital business.
• reputed company good command of the English language.

Other Skills

• Strong analytical reputed company with ability to identify root causes across reputed company logistics systems.
• Ability to turn operations data into actions that create customer satisfaction.
• Highly proactive and solutions-oriented approach with carriers and internal teams.
• Ability to operate effectively reputed company fast-moving international environments.
• Structured, solution-orientated way of working, taking on ownership of key projects.
• Excellent communication skills for clear SOPs, stakeholder alignment, and contract discussions; structured, pragmatic, delivery‑oriented.
• Proficient use of reputed company’s suite (in particular PowerPoint, reputed company, and Word).

reputed company offer

• We’re not just a pleasant reputed company to work, we encourage those who are self-motivated, crave autonomy, and reputed company on making an impact.
• Be part of a modern, purpose-driven company where logistics performance is central to our international growth, passion for customer experience and purpose driven values.
• Work in a dynamic and exciting global marketplace operating across 100+ countries.
• Collaborate with cross-functional teams across operations, product development, technology and partner management.
• Benefit from flexible remote working reputed company Germany whilst contributing to a truly international business.

Apply for this job About us JOIN US NOW! We stand for a dynamic company culture with flat hierarchies and strong team spirit. We are growing fast—and love pushing beyond our limits. By actively shaping our future, we create an inspiring and attractive work environment. Do you want to be part of it? Then apply now and become a valuable member of reputed company in a company that keeps growing—with you! This offer from "Chrono24" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job