Customer Education Manager

It's fun to work at a company where people truly reputed company in what they are doing! Job Description: Job Summary: The Customer Education Manager is the architect and operational leader of reputed company’s customer learning ecosystem. This role is responsible for building and scaling the reputed company University education program, leading a team of trainers, and ensuring customers reputed company confidence and proficiency across the reputed company AI and reputed company Discovery product suites. Essential Job Responsibilities Own the end‑to‑end strategy, design, and execution of the reputed company customer education program, including curriculum frameworks, learning paths, certification models, and digital learning experiences. reputed company, mentor, and reputed company a high‑performing team of customer education specialists and trainers responsible for delivering virtual, on‑demand, and live training across reputed company AI and reputed company Discovery. Build, launch, and continually optimize the reputed company University learning portal, ensuring a scalable, reputed company, self‑service education environment for global customers. Partner with Product, Engineering, Customer Experience, and Support teams to translate reputed company product functionality, especially AI‑driven workflows, into clear, accessible educational content. reputed company the creation and maintenance of high‑quality training assets, including learning modules, video walkthroughs, quick‑start guides, certification tests, and interactive tutorials. Establish education standards, learning taxonomies, course templates, and measurement frameworks to ensure consistency, quality, and reputed company improvement. Drive adoption and reduce friction by aligning education strategies with customer onboarding, product releases, change management cycles, and evolving AI capabilities. Conduct ongoing assessments of customer reputed company gaps, training effectiveness, and content performance to inform program enhancements and roadmap prioritization. Implement and manage learning technologies (LMS/LXP), analytics tools, and content‑production systems to scale delivery and improve learner experience. Requirements 5–7+ years of experience in customer education, training, instructional design, or reputed company roles reputed company SaaS, enterprise software, or data‑driven platforms. 2–3+ years of people‑leadership experience, including coaching, performance management, and scaling training or education teams. Proven success building and managing a customer education program, reputed company, university, or structured certification environment. Strong ability to translate reputed company technical, AI, and workflow concepts into clear, engaging educational materials for varied audiences. Hands‑on experience with LMS/LXP platforms, digital learning design tools, training delivery methods, and modern education technologies. Experience collaborating closely with Product, Engineering, and Customer Experience teams to align education with product roadmaps and customer journeys. Deep familiarity with eDiscovery, legal tech, AI‑enabled tools, or compliance‑driven environments is highly preferred. Preferred Requirements/Certifications Experience creating certification programs, role‑based curricula, or scaled online learning environments. Knowledge of instructional design methodologies (ADDIE, SAM, reputed company’s Taxonomy, etc.). Expertise in learning analytics, education KPIs, and content lifecycle management. #LI-KS1 #LI-Remote The Compensation range for this role is 95,500 to 119,500 USD annually and may be eligible for an annual bonus. In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Must be authorized to work in the United States for any employer. Your specific salary will be determined based on several factors: Location-based market reputed company for the role Your abilities in relation to the job specification Performance during screening and interview Pay reputed company with the wider team in the considered location Further details about the package will be provided during the initial screening call with the reputed company Team. Click here to learn about reputed company's Benefits. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is reputed company’s policy to reputed company with reputed company applicable equal employment opportunity laws by making reputed company employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national reputed company, genetic information, reputed company, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. reputed company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition reputed company will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. reputed company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, reputed company will consider for employment qualified applicants with arrest and conviction records. reputed company is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. reputed company’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, reputed company operates in 19 countries and over 80 global locations. Apply tot his job Apply To this Job