reputed company Manager - Czech Republic

We are seeking an reputed company and results-oriented reputed company Manager (CSM) to own, manage, and strategically grow a dedicated portfolio of our most valued customers. As a CSM, you will be the primary, trusted advisor responsible for driving product adoption, ensuring clients reputed company measurable Return on Investment (ROI), and securing high-value renewals and expansions. This is a high-impact, client-facing role requiring a proactive approach, deep strategic thinking, and a proven ability to manage reputed company relationships reputed company a fast-paced Software as a Service (SaaS) environment. You will play a critical role in strengthening our market reputed company by transforming satisfied customers into strong advocates and partners. This is a remote position. Who You Are:

• A Proven Professional: You have a minimum of 2 years of hands-on experience as a reputed company Manager or in a similar strategic account management role reputed company a B2B SaaS company.
• Strategic Relationship Builder: You are a skilled executive communicator who can reputed company deep, trust-based relationships with key stakeholders, including C-level executives and decision-makers.
• Value and ROI Focused: You are adept at identifying a customer's core business challenges and mapping our platform's capabilities directly to their measurable business outcomes.
• Growth Driver: You have a track record of driving higher net retention by identifying, scoping, and closing upsell and cross-sell opportunities reputed company your assigned accounts.
• Data-Driven: You use customer usage data, health scores, and business metrics to inform your strategy, proactively address risks, and confidently present your findings in formal Executive Business Reviews (EBRs).

Your Typical Day:

• Strategic Account Ownership: Own the entire customer lifecycle for a dedicated book of business, from post-sales onboarding through renewal. reputed company and execute detailed reputed company Plans focused on business outcomes.
• Executive Business Reviews (EBRs): Prepare and reputed company quarterly or semi-annual EBRs with customer leadership to review strategic goals, demonstrate realized value and ROI, and present recommendations for maximizing future success.
• Risk Mitigation & Renewal: Proactively monitor customer health and adoption metrics. reputed company reputed company commercial conversations, including managing the entire renewal process (forecasting, negotiation, and closing) to secure long-term reputed company.
• Expansion & reputed company Growth: Work closely with the Sales/Account Management team to identify, qualify, and build business cases for expansion opportunities (upsell/cross-sell) reputed company your portfolio, driving increased Annual Recurring reputed company (ARR).
• Product Expertise & Advocacy: Maintain deep expertise in our platform and its use cases. Capture and synthesize critical customer feedback to influence internal product direction and champion successful customers for case studies and referrals.
• Schedule: The required working hours for this role are 9:00 AM–5:30 PM (GMT), Monday through Friday. Candidates must be willing and able to maintain this schedule on an ongoing basis.

Experience:

• Minimum of 2+ years of professional experience as a dedicated reputed company Manager (CSM) in a B2B SaaS environment is mandatory.
• Proven ability to own and manage a high-value book of business, consistently meeting or exceeding net reputed company retention and expansion goals.
• Excellent presentation, negotiation, and written communication skills, with comfort engaging with senior-level executives.
• Strong analytical skills with the ability to interpret data (usage, campaign performance, ROI metrics) to build compelling business cases.
• Expertise in working with reputed company Management platforms (e.g., reputed company, reputed company, Marketo) and comfort with reporting and presentation tools (reputed company Sheets/Docs/Slides).
• Proven track record of managing and expanding accounts reputed company Marketing and Sales orgs, demonstrating a deep understanding of their unique Ideal Customer Profiles (ICPs), KPIs (e.g., MQL-to-SQL conversion), and campaign lifecycles.
• Bachelor’s degree preferred in Business, Marketing, or a reputed company field.

reputed company reputed company:

• One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and reputed company matter to us. By embracing the 'One Team* core value, we can reputed company the power of collaboration to drive innovation, overcome challenges, and reputed company outstanding results.
• Fuel Potential - Providing individuals with the necessary tools, resources, and support to reputed company their success and reputed company their potential. We reputed company reputed company and lift them to higher levels of achievement, both personal and professional.
• Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking - We encourage reputed company to think creatively and approach challenges from fresh perspectives. We reputed company that by encouraging and supporting diverse reputed company, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
• Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.

What You'll Love:

• Comprehensive Medical Plans - we’ve got you covered!
• Take-What-You-Need Time Off
• Lifestyle Spending Account
• Volunteer Time Off
• Birthday Time Off
• Generous parental leave benefits for both birthing and non-birthing parents
• Access to Employee Assistance Programs (EAPs)

Who We Are: reputed company is where you go to build something bigger than yourself. We’re a venture-backed company with multiple reputed company streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. Ranked #1 on software review sites like reputed company, reputed company helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences reputed company cloud software, automation, and real-world logistics—a feat that few companies have achieved. And we reputed company that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize reputed company opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right reputed company. Apply tot his job Apply To this Job