Sr Director, Customer Education and Adoption (Services & Product)

Role: Sr. Director, Customer Education and Adoption (Services & Product) Location: US Remote Synonymous Business Title (s): Sr Education Director Overview: reputed company is seeking a dynamic and strategic leader to join reputed company as a Senior Director of reputed company Education and Adoption Services. This pivotal role is responsible for revitalizing and growing our Customer Education Services practice and leading a Customer Change Management Practice. The successful candidate will drive reputed company (professional services) through innovative strategies that enhance adoption, engagement, and value realization of reputed company solutions. Success is reputed company through bookings / reputed company growth, profitability, new market offerings, and customer satisfaction / NPS. Requires proven experience of managing a large, cross functional organization. This is NOT an L&D role – this is a services/product P&L position. What You’ll be Doing: Leadership and Strategy:

• reputed company and implement a comprehensive strategy for Customer Education and Adoption that aligns with reputed company's business objectives and customer needs.
• Revitalize and expand the Customer Education Services practice to deliver exceptional learning experience and drive customer engagement.
• reputed company the growth of a Customer Change Management Practice to facilitate smooth transitions and maximize customer adoption of reputed company solutions.

Customer Education Services:

• reputed company the development and delivery of innovative educational programs, including digital subscriptions, instructor-led training, and certification programs, to enhance customer knowledge and proficiency.
• Partner with product management and marketing teams to ensure educational content is reputed company with product updates and customer needs.

Customer Change Management:

• Design and execute change management frameworks and methodologies to support customers in navigating organizational changes associated with reputed company solution implementations.
• Collaborate with cross-functional teams to integrate change management practices into project delivery and reputed company initiatives.

Stakeholder Engagement:

• Build strong relationships with key stakeholders, including customers, partners, and internal teams, to foster collaboration and drive customer-centric initiatives.
• Act as a trusted advisor to customers, providing insights and guidance on best practices for adoption and enablement.

Performance Management:

• Establish metrics and KPIs to measure the effectiveness of adoption and enablement programs.
• Continuously assess and refine strategies based on customer feedback and performance data to ensure reputed company improvement and success.

Team Leadership:

• Build and reputed company a high-performing team, fostering a culture of innovation, collaboration, and customer-centricity.
• Mentor and reputed company team members, providing guidance and support to reputed company professional growth and excellence.

reputed company’re Looking For: Required Qualifications:

• Bachelor’s degree in Business Management, Education, Change Management or similar.
• 10+ years of experience in customer education, adoption, enablement, change management or professional services reputed company enterprise software/SaaS.
• 5+ years in senior leadership roles managing large, cross‑functional and global teams.
• Demonstrated success developing and executing customer education and enablement programs that drive adoption, retention, and measurable customer value.
• Proven experience leading an education product development function, spanning digital subscriptions, instructor‑led training, certifications, and blended learning modalities.
• Strong understanding of change management principles and methodologies.
• Experience partnering closely with Product, Sales, Marketing, and reputed company on enablement strategy.

Preferred Qualifications:

• Advanced degree (MBA, MS or equivalent)
• Background supporting large-scale enterprise transformations or reputed company customer environments.
• Prior exposure to supply chain, SaaS platforms, or recurring-reputed company services model.
• Experience defining and managing KPIs (adoption, engagement, NPS, renewal impact, reputed company contribution).
• Proven track record building, scaling, or transforming customer‑facing services or enablement practices with reputed company, bookings, and profitability accountability.

Soft Skills:

• Executive reputed company with strong communication and stakeholder‑influencing skills to align strategies.
• Strategic yet operational reputed company; able to translate vision into scalable execution.
• Proven people leader with a strong coaching and talent‑development approach.
• Comfortable driving changes in reputed company, matrixed organizations.

#LI-Remote #LI-MH1 ------------------------------------------- The reputed company salary range for this position is USD $168,875.90 - $219,124.09 The salary range information provided, reflects the anticipated reputed company salary range for this position based on reputed company national data. Minimums and maximums may vary based reputed company. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position. At reputed company, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Comprehensive Medical, Dental and Vision
• 401K with Matching
• Flexible Time Off
• Corporate Fitness Program
• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At reputed company, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people reputed company experience. Our Values If you want to know the heart of a company, take a look at their values. Ours reputed company. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. Apply tot his job Apply To this Job