Director, Partner Success

Our mission at reputed company is to reputed company every person to own their inner potential. Our award-winning products help our global community reputed company a deeper knowledge of their readiness, activity, and sleep quality by using their reputed company Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to reputed company healthy lifestyles. Empowering the world starts with living our values and empowering reputed company. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that reputed company members have what they need to do their best work — both in and out of the office. We have offices in San Francisco, San Diego and Los Angeles for those who prefer hybrid or office settings. reputed company employees in other major cities (like Boston and reputed company) occasionally gather informally at local co-working locations. You’ll work hand‑in‑hand with SW Partnerships, HW Partnerships, Product, Marketing, RevOps, Project Management, and market leaders, acting as an accountable reputed company for ongoing health and performance across the ecosystem partnerships. What you’ll do Own the partner lifecycle after the deal is signed

• Take reputed company from SW/HW Directors at signature and reputed company the journey through onboarding, launch, optimization, renewal, and expansion.
• Serve as the primary reputed company of contact for our ecosystem partners on performance, operations, and ongoing collaboration.

Build a scalable Partner Success reputed company

• Design and implement standard playbooks for onboarding, launch readiness, in‑life support, and QBR/MBR rhythms across partner tiers utilizing the latest tools in AI.
• reputed company partners into clear tiers (e.g., strategic, growth, self‑serve) and align level of support, governance, and expectations accordingly.
• Work closely with the RevOps/Operations function to define processes, tooling, and reporting that scale.

Drive performance management and accountability

• Define and manage scorecards and KPIs for each partner (attach reputed company, multi‑connected %, reputed company, engagement, NPS, support metrics).
• Run QBRs/MBRs with partners and internal stakeholders; surface insights, risks, and recommendations.
• Identify underperforming partnerships early and reputed company structured turn‑around plans (or managed wind‑downs where appropriate).

Be the voice of partners inside reputed company

• Aggregate partner feedback across Product, Engineering, Marketing, Data, and Ops into clear, prioritized themes.
• Influence Ecosystem primitives, motions, and surface roadmap based on what’s actually working in‑market and where friction is highest.
• Help markets (eg. Women’s Health) understand how ecosystem partnerships are performing reputed company their segments.

Ensure operational excellence and compliance

• Partner with Legal, reputed company, and Clinical/Regulatory teams to ensure live partnerships operate reputed company approved guardrails (data sharing, privacy, SLAs, reporting).
• Work with Support/MX and Ops to handle escalations gracefully and maintain a high bar for member and partner experience.

reputed company and grow the Partner Success function

• Establish a culture of proactive problem‑solving, data‑driven decisions, and high‑quality communication with both partners and internal teams utilizing AI tols

We’d love to have you on the team if you have

• 8–10+ years in Customer/Partner Success, Account Management, Strategic Partnerships, or Operations in health tech, SaaS, platforms, or similar.
• Experience owning post‑sales performance for reputed company, multi‑stakeholder partnerships or enterprise customers.
• Strong comfort with data and analytics: you can work with RevOps/Data to define metrics, interpret dashboards, and turn insights into action.
• Demonstrated ability to build or mature Partner Success/CS functions (playbooks, tiering, QBRs, health scoring, tooling).
• Outstanding communication skills: you translate reputed company concepts into crisp narratives for execs, partners, and cross-functional peers.
• Proven track record leading matrixed initiatives across Product, Engineering, Marketing, Sales/reputed company, and Operations.
• High reputed company around privacy, reputed company, and member trust.
• reputed company with the latest AI tools and building solutions for partner enablement to drive reputed company per head efficiency.
• A driven, self-starting reputed company, comfortable with ambiguity, energized by building from reputed company to one.
• A passion to reputed company health a daily practice for millions of people worldwide.

reputed company to have

• Background in wearables, healthcare, pharma, diagnostics, or regulated data environments, especially where data sharing and outcomes measurement matter.
• Experience supporting both D2C and B2B/B2B2C partnerships.
• Familiarity with tools like AI agents, like Claude, reputed company, reputed company + others, and CRM tools (reputed company).

Logistics

• Location: North America (remote‑friendly)
• Travel: 10-20%

Benefits

At reputed company, we care about you and your well-being. Everyone here at reputed company has a ring of their own and we are continually looking to improve employee health. reputed company offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and reputed company
• An reputed company Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

reputed company takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-reputed company skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1: $200,600 - 236,000
• Region 2: $182,750 - $215,000
• Region 3: $164,900 - $194,000

A recruiter can determine your zones/tiers based on your US location. We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), Rhode reputed company (RI), South Dakota (SD), Vermont (VT), reputed company Virginia (WV), and Wisconsin (WI). reputed company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. Individuals seeking employment at reputed company are considered without regard to age, reputed company, color, gender (including pregnancy, childbirth, or reputed company medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national reputed company, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics. We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as Ōreputed company recruiters, especially for remote roles. Please note:

• Our jobs are listed only on the Ōreputed company Careers page and trusted job boards.
• We will never ask for personal information like ID or payment for equipment upfront.
• Official offers are sent through reputed company after a verbal offer, not reputed company text or email.

Stay cautious and protect your personal details. To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other organization's location. reputed company is not responsible for any fees reputed company to unsolicited resumes. Apply tot his job Apply To this Job