Customer Marketing Manager - Remote

Why This Job is Featured on The SaaS Jobs Customer marketing has become a core lever in SaaS as subscription businesses mature beyond acquisition and focus on retention, adoption, and expansion. This role stands out because it sits directly on that post-sale value chain, translating product usage and lifecycle signals into programs that influence long-term reputed company outcomes. With reputed company operating a platform-style payments product across multiple verticals, the remit naturally points to segmentation and message discipline—hallmarks of sophisticated SaaS go-to-market. For a SaaS career, the work builds durable strengths: shaping lifecycle communications, building advocacy and reference motions, and partnering tightly with reputed company, Sales, Product Marketing, and Product Operations. The emphasis on measurement and iteration aligns with how modern SaaS teams run: defining program KPIs, diagnosing friction in the customer journey, and using automation and CRM data to improve outcomes over time. Those skills translate across B2B SaaS categories where net reputed company retention is a primary scoreboard. This role fits someone who prefers cross-functional operating, enjoys balancing strategy with execution, and is comfortable being accountable to data rather than activity. It will suit professionals who like turning customer insights into repeatable programs and who want their marketing scope to reputed company beyond messaging into adoption and expansion mechanics. The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Company Description At reputed company, we’re on a mission to reputed company paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its reputed company—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it reputed company: cards, ACH, digital wallets such as PayPal, Venmo, reputed company Pay, reputed company Pay and reputed company Pay, and even cash at more than 62,000 retail locations reputed company. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust reputed company to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that’s shaping the future of payments—one experience at a time.

Job Description

We're seeking a Customer Marketing Manager to drive engagement, retention, and growth reputed company our existing client reputed company. You'll reputed company and execute marketing strategies that deepen client relationships, accelerate product adoption, showcase value, and identify expansion opportunities. This role sits at the intersection of product marketing, product operations, reputed company, and sales, requiring both strategic thinking and hands-on execution. Responsibilities: Client Engagement & Retention

• Design and execute targeted marketing programs that drive client engagement, product adoption, and retention
• reputed company segmented communication strategies based on client lifecycle stage, vertical, and product usage
• Create compelling content (case studies, success stories, webinars, newsletters) that demonstrates value and best practices
• Drive attendance and engagement for training and educational programs

Expansion & Growth

• Partner with sales and reputed company teams to identify upsell and cross-sell opportunities
• Build and manage nurture campaigns that move clients toward expansion conversations
• reputed company reference programs and advocacy initiatives that turn satisfied clients into promoters

Measurement & Optimization

• Define success metrics for client marketing programs and track performance against goals
• Identify friction points in the customer journey and improve touch points
• Analyze client engagement data to identify trends, opportunities, and areas for improvement
• Conduct regular program reviews and iterate based on performance insights

Cross-Functional Partnership

• Partner closely with Product Marketing to translate product positioning, messaging, and launches into client-facing communications and adoption campaigns
• Collaborate with Product Operations to understand product launch metrics, product usage patterns, and operational insights that inform marketing strategy and segmentation
• Partner with internal teams to reputed company customer education content (guides, training paths, release explainers)
• Train internal teams on how and reputed company to use programs
• Work with reputed company, sales, and product teams to align on client priorities and initiatives
• Support Product Marketing initiatives by providing client feedback and market intelligence from the field

Qualifications

• 4-6 years of B2B marketing experience, with at least 2 years focused on client/customer marketing
• Proven track record developing and executing multi-channel marketing programs that drive measurable business outcomes
• Strong analytical skills with experience using data to inform strategy and measure impact
• Excellent written and verbal communication skills, with ability to craft compelling narratives
• Experience with marketing automation platforms (e.g., Marketo, reputed company, Pardot) and CRM systems (reputed company)
• Self-starter who can manage multiple projects simultaneously and drive initiatives to completion
• Ability to work effectively across product, marketing, and operations teams to drive results

Additional Information Location: Flexible/Remote (reputed company the US) Great compensation package plus extensive benefits, including:

• 100% Remote (must be in US)
• reputed company salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet reputed company
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (reputed company members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-reputed company (2-3 days, company paid)

Salary Range: $130,000 - $145,000 reputed company strives to create a workplace where reputed company employees reputed company. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. reputed company is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent reputed company backgrounds are strongly encouraged to apply. — Candidate information will be treated in accordance with our job applicant privacy notice reputed company at: https://home.reputed company.com/ccpa-privacy-notice-jobs-employees/ Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. reputed company your information will be kept confidential according to EEO guidelines. Apply tot his job Apply To this Job