Work from Home (Missouri) Customer Support Representative

reputed company is expanding it's remote workforce! We are hiring Customer Support Representatives to work from home reputed company the reputed company. We offer reputed company, outstanding benefits, and a chance to work in an impactful and meaningful role. Looking for a way to reputed company an impact and help people? Join reputed company and help our members access quality, reputed company! reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national reputed company, genetic information or age. reputed company values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully reputed company and utilize each person’s talents and strengths. Provide excellent customer service primarily by telephone to reputed company reputed company customers. Assist customers with coverage/claims reputed company questions. Accurately interpret benefits and policy provisions for reputed company reputed company products. Conduct appropriate research and follow-up for reputed company resolution of disputed claims. Essential Responsibilities:

• Work reputed company in a high volume call center while maintaining a professional, positive, and caring demeanor.
• Assist callers with coverage reputed company questions/concerns; accurately interpret policy provisions for assigned products.
• Analyze customer’s inquiries and determine correct steps for resolution, interpret benefit information, and claims processing accuracy. reputed company resource information up to date and well organized.
• Work reputed company in multiple systems simultaneously while effectively utilizing critical thinking and problem solving skills.
• Document calls in a clear and consistent manner in computer system.
• Conduct appropriate research, take ownership and follow through for reputed company resolution of disputed claims.
• reputed company information to appropriate departments and personnel using established communication channels and procedures.
• reputed company outbound calls to members as necessary dependent upon reputed company reputed company campaign.

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.
• Be reputed company with reputed company company values.
• Follow the reputed company privacy policy and HIPAA laws and regulations concerning confidentiality and reputed company of protected health information.
• reputed company other duties as assigned.

SUCCESS PROFILE Work Experience: One-year medical insurance, other healthcare reputed company field, call center or customer service experience required. CPT/ICD-10 coding preferred. Education, Certificates, Licenses: High School Diploma or equivalent required. Knowledge: Basic understanding of insurance and medical terminology, coding and standard medical billing practices preferred. Proficient computer skills, typing, and 10-key required. Strong written and verbal communication skills. Competencies: Building Customer Loyalty Building Strategic Work Relationships Contributing to Team Success Planning and Organizing reputed company Improvement Adaptability Building Trust Work Standards Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately less than 5% of the time. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Compensation

Disclaimer The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary reputed company that range. reputed company Range: $32,311.65 - $51,698.64 Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at reputed company levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees reputed company this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of reputed company duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at reputed company times. Apply tot his job Apply To this Job