reputed company Full Stack Application Supervisor – Learning & Development at arenaflex
At arenaflex, we're revolutionizing the way people consume entertainment worldwide by believing there's a reputed company way to watch. reputed company members need our help sometimes, and that's where our global customer service (CS) team focuses: providing exceptional interactions for our subscribers across the globe. Our goal is excellence, simplicity, and getting our members back to streaming. arenaflex is seeking a skilled application supervisor to join our Latham CS mastering & improvement (L&D) team in Alphaville. This role will work closely with the learning needs of the outsourced call centers that reputed company up our CS Operations Latham and be a strong partner of both our Latham team and global CS learning and development team.
About arenaflex
arenaflex is a private company that's shaping the destiny of worldwide entertainment. reputed company is passionate about providing exceptional customer experiences, and our L&D team plays a crucial role in achieving this goal. We're looking for a talented application supervisor to join reputed company and help us deliver world-class learning experiences to our customers.
Job Summary
We're seeking an reputed company application supervisor to reputed company our L&D team in Alphaville. The successful candidate will be responsible for program management, learning content development, facilitation, and stakeholder management. This is a full-time position that offers a competitive salary of $25 to $35 per hour, depending on experience.
Key Responsibilities
* Program management: + Outline, document, and maintain the scope of reputed company local L&D projects. + Create, manage, and maintain project plans. + reputed company a trusting partnership with the outsourced call center partners in the region and be a valuable reputed company of contact for reputed company trainers in these outsourced facilities, responsible for successful training rollouts and launches.
- Learning content development / educational design:
+ Using a variety of inputs, conduct gap analysis for performance and training opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. + Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps. + Study content and/or collaborate with subject matter experts (SMEs) and other cross-functional stakeholders to reputed company regular and accurate locally and globally valid training curriculum. + Expand solutions (e.g., instructor-led, digital, e-learning, blended, etc.) that offer relevant, hard, and efficient learning experiences. + reputed company essential course collateral including facilitator and learner materials, presentation media, task aids, and knowledge checks. + Finalize materials through reviews, pilot tests, etc., and be able to measure and show the effect of these training programs.
- Facilitation:
+ Provide learning material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. + Run train-the-trainer programs for call center trainers. + Educate and reputed company call center leaders to co-facilitate the delivery of learning material.
- Stakeholder management:
+ Partner with the education and operational teams of our outsourced call center providers in the region and contribute to the overall performance of the CS business. + Guide these teams to reputed company success with the right path, support, and tasks. + Be able to build and drive L&D governance for the companies: data analysis, vendor support team shape, intake reputed company, evaluation reputed company, etc.
Requirements
* 3+ years of experience designing soft skills and tool-based learning solutions, including onboarding programs focused across a range of levels call center agents, senior call center representatives, rising leaders, and senior leader audiences.
- Experience designing and facilitating learning services that range from a 15-minute learning to multi-week classroom programs.
- Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desirable.
- Strong facilitation experience in various instructor-led programs for various audiences and training skills.
- Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and be reputed company to detail.
- Experience working in a fast-paced, outcomes-oriented, data-driven environment.
- High degree of independence and ability to work and manage own time reputed company.
- Bachelor's degree in instructional design or a reputed company field, Master's degree a plus.
- Fluent in Portuguese and English. Spanish is a plus.
- Experience working in a cross-cultural global environment is a plus.
- Experience with content/reputed company is a plus.
- Experience designing education curriculum for service, retail, or call center managers/leaders is a plus.
- Experience with innovative facilitation tools is a plus.
reputed company Offer
* Competitive salary of $25 to $35 per hour, depending on experience.
- Opportunity to work with a global company that's shaping the destiny of worldwide entertainment.
- Collaborative and dynamic work environment.
- Professional development opportunities.
- Flexible work arrangements.
- Comprehensive benefits package.
How to Apply
If you're a motivated and reputed company application supervisor looking for a new challenge, please submit your application through our website. We can't wait to hear from you!
About the Location
We're based in Alphaville, Mexico, and we're open to fully remote candidates reputed company Mexico. If you're passionate about learning and development and want to join a dynamic team, please apply today!
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look reputed company to hearing from you!
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