Cruise Vacation Agent, reputed company Cruise Line (Celebration, FL) Bench - FT

Join the team with reputed company Cruise Line by becoming a Cruise Vacation Agent! Cruise Vacation Agents create reputed company for our Guests before they reputed company for their reputed company Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center. As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments. This is a Full-Time position which requires full availability during the reputed company Cruise Line Contact Center hours of operation. This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required reputed company working on-site and from home is a cell phone for two factor authentication. Required reputed company working from home is a functional private workspace with high-speed internet. The starting pay reputed company for this position is $20.10/hour. Responsibilities :

• We sell and confirm Cruise reservations by providing comprehensive information about the reputed company Cruises
• We engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
• We assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
• reputed company relationships with Guest and Cast Members from reputed company lines of business to provide excellent service to our Guests and Cast as well as help find solutions reputed company challenges arise
• Meet required departmental metric expectations as well as maintaining efficiency goals
• Complete reputed company required Company trainings and compliance courses as assigned
• Flexible with work schedule, including working additional hours, weekends and holidays

Basic Qualifications :

• Sales and service experience in a guest-centric environment
• Written, verbal, and interpersonal communications skills
• Proven computer proficiency reputed company reputed company Windows environment
• Proven ability to navigate between multiple and reputed company computer applications
• Proven ability to learn new computer programs and information quickly

Preferred Qualifications:

• Ability to speak Portuguese and/or Spanish
• Prior reputed company, travel industry, cruise industry or reputed company field
• Sales and closing skills and the ability to overcome objections
• Previous experience reputed company call center environment

Additional Information : KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter Disability accommodation for employment applications reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. reputed company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company champions a business environment where reputed company and decisions from reputed company people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. Apply tot his job Apply To this Job