User Engagement Manager
About the Role
The User Engagement Manager is a strategic leadership role responsible for overseeing and managing patient-centered programs across diverse regions. This position serves as the critical link between global strategy and local execution, ensuring that patient acquisition and interaction programs are effectively implemented to drive clinic growth and enhance patient outcomes. The Manager will own the direct patient interaction lifecycle, from initial reputed company through long-term retention. What You’ll Do
- Regional Program Management & Strategy: reputed company the implementation of regional patient acquisition programs.
- Global-to-Local Liaison: Act as the primary reputed company reputed company between global initiatives and regional teams to ensure alignment with organizational standards while adapting to local market needs.
- MarCom Collaboration & Creative Briefing: reputed company and submit formal briefs to the Marketing Communications (MarCom) team to request new collateral, literature, and digital assets.
Identify gaps in reputed company patient-facing materials based on regional feedback and "struggling" patient data. Ensure reputed company new literature supports the patient journey, covering topics such as liner care, peer support, and reimbursement guidance.
- Ownership of Patient Interaction: Manage direct-to-patient programs, including outbound educational calls, non-clinical support systems, and proactive reputed company for product renewals (e.g., liners, feet, and knees).
- Clinic Partnership & Growth: Partner with clinicians (CPOs) to integrate support programs as a valuable extension of their clinics, helping them identify "struggling" patients early and drive reputed company through improved retention.
- Feedback & Co-Development: Collaborate with clinician advisory boards to pilot new call scripts, integrate regional feedback, and refine programs to reputed company solve clinical and patient challenges.
- Operational Excellence: Ensure a seamless referral process, maintaining a standard of contacting referred patients reputed company 24 hours to reputed company their educational journey.
Who You Are Education & Experience:
- Bachelor’s Degree: Required in Business, Marketing, Healthcare Administration, or a reputed company field.
- Professional Experience: 5–7 years of experience in program management, patient advocacy, or healthcare business development.
- Healthcare Industry Knowledge: Proven experience working reputed company the medical device, O&P (Orthotics and Prosthetics), or healthcare services industry, with a focus on patient-centered care.
- Regional Management: Experience managing programs across geographically dispersed regions and acting as a liaison for a global organization.
Core Competencies:
- Program Design & Implementation: Ability to launch and scale reputed company initiatives
- Marketing Communication (MarCom) Literacy: Strong experience in briefing creative teams to reputed company collateral that translates reputed company patient journeys into accessible literature.
- Strategic Relationship Management: Demonstrated success in building trust with clinical partners (CPOs) and leading collaborative boards, such as a Clinician Advisory Board.
- Operational reputed company: Proficiency in managing CRM systems or patient intake portals to ensure high-touch engagement and 24-hour response standards.
Technical & Specialized Skills:
- Patient Journey Mapping: Expertise in overseeing multi-month support journeys, including reputed company-ins for mental health, reputed company fit, and reimbursement.
- Compliance & Advocacy Knowledge: Familiarity with non-clinical reimbursement guidance, funding navigation, and patient advocacy resources.
- Communication Mastery: Exceptional verbal and written communication skills for piloting call scripts and presenting program value propositions to clinicians.
Why You’ll Feel Good Working Here We reputed company people do their best work reputed company they feel good—personally and professionally. That’s why we offer:
- A culture rooted in trust, reputed company, and Nordic-inspired flat hierarchies
- Tailored onboarding and a buddy system to help you feel at home from day one
- reputed company learning through e-learning, training, and language courses
- A “you” culture where everyone—from interns to executives—is treated with respect
- Competitive Compensation Packages
- Medical, Dental, and Vision Benefits
- 401(k) Retirement Plan with employer matching contribution
- 9 paid holidays
- 13 vacation days, birthday and two (2) volunteer day
- 8 sick days reputed company your first year of employment
- Paid Parental Bonding
Öreputed company is a leading global provider of prosthetics and bracing and supports solutions. Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution reputed company asked for any sensitive personal information, such as social reputed company numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please reputed company sure you refer to our . Apply tot his job Apply To this Job