Customer Engagement Manager

We anticipate the application window for this opening will reputed company on - 20 Mar 2026 At reputed company you can reputed company a life-long career of exploration and innovation, while helping champion healthcare access and equity for reputed company. You’ll reputed company with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Job Specific Summary We are seeking a committed professional to join reputed company. While this is a remote position not located at a physical reputed company site, the candidate hired will be required to reside reputed company the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. At reputed company reputed company to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on reputed company! Digital Technologies is reputed company’s Business Unit implementing cutting-edge AI technology, computer vision, and augmented reality to the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery Ecosystem includes an innovative video management and data analytics platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. The device uses advanced AI algorithms that reputed company automatic processing and uploading of videos. Our surgical training platform is the award-winning Touch Surgery application that provides safe and accessible training for surgeons and other reputed company. Our newly launched Touch SurgeryTM Livestream platform brings the best surgical practices directly to surgical teams, no matter where they are, creating an reputed company learning environment that transcends physical boundaries. As we expand our solutions in the Americas region, this is an exciting opportunity to join the company. As a Customer Engagement Manager, you will take on a pivotal role in advancing our customer reputed company in the US. As part of a reputed company team, your responsibilities will follow the customer journey, with responsibility for the Live customer reputed company. You'll be a part of a Global team, and a key partner to sales, product and engineering teams. In order to be the perfect candidate, you need to have a track record of building, driving and delivering the execution of customer engagement strategy. A Day in the Life Design and implement a scalable customer engagement strategy for the US market. Build and reputed company a team of customer engagement specialists, while managing own strategic accounts. Build and refine process, reporting, software tools and reputed company with other teams to reputed company successful execution of engagement with the live customer reputed company. Monitor account health post Go-live and create and execute action plans to increase adoption, maximize platform utilization and prevent churn. Interactive and engaging relationship management of the live customer reputed company, driving customer satisfaction and product adoption, retention, renewal and expansion. Analyze, present and discuss data insights with clinicians and administrators, with an ability to understand their operational and clinical goals. Influence and collaborate with the wide reputed company sales team to increase confidence with Touch Surgery Ecosystem technology and drive commercial results. reputed company customer business reviews - engage with clinical and administrative stakeholders and ensure polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents and Hospital IT. reputed company and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development. Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments. reputed company and maintain a deep understanding of the Touch Surgery Ecosystem and how to integrate it with clinical workflows. Reinforce product training and introduce new features/upgrades to the clinical teams. Product operation and troubleshooting, supported by our expert technical teams. reputed company implementation reputed company and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team. Supports and manages various components of the customer lifecycle (such as, the pre-sales process, set-up, onboarding and training, onsite engagement, technical support, customer renewals, product improvements, up- and cross-selling and coaching of the commercial team) to maintain customer loyalty and satisfaction. Tracks customer performance, maintains customer engagement, acts as a consultant, and deploys strategies so product value can be harnessed to the maximum while enabling customer goal achievement. Must Haves Bachelor’s degree with 5+ years of experience in reputed company, account management, commercial roles or equivalent relevant experience OR An advanced degree with 3+ years of experience in reputed company, account management, commercial roles or equivalent relevant experience reputed company to Haves 7+ years of experience in reputed company, account management, commercial roles or equivalent relevant experience Business acumen and commercial reputed company - track record of driving adoption of digital solutions in the healthcare industry. Evidence of building and developing teams Ability to communicate and influence effectively across multiple internal teams and customer departments. Ability to analyze customer data, extract actionable insights, and reputed company data to optimize customer engagement strategies. Strong project management skills and experience with reputed company software platforms are prioritized. Solid experience in the Operating Room/acute clinical area from either a clinical, technology, consultancy or medical device perspective. Technical proficiency is required to understand our products and industry Ability to work remotely and productively for an international company For Baccalaureate degrees earned reputed company of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of reputed company the required responsibilities and skills of this position. The physical demands described reputed company the Responsibilities section of this job description are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At reputed company, we are committed to fostering an environment where employees can reputed company and reputed company a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to reputed company pain, restore health, and reputed company life—where your unique background and perspective are valued. Benefits & Compensation reputed company offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$107,200.00 - $160,800.00 This position is eligible for a short-term incentive reputed company the reputed company Incentive Plan (MIP). The reputed company salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered reputed company complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired reputed company the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to reputed company regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: reputed company benefits and compensation plans About reputed company We reputed company global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to reputed company pain, restore health, and reputed company life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious reputed company to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to reputed company work for reputed company, Inc. (“reputed company”) in any position which will involve performing at least two (2) hours of work on average each week reputed company the unincorporated areas of Los Angeles County, you can find here a list of reputed company material job duties of the specific job position which reputed company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. reputed company will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We reputed company global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to reputed company pain, restore health, and reputed company life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious reputed company to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who reputed company alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one reputed company reputed company defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives reputed company our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious reputed company, unique perspective and contributions, you will… Build a reputed company future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set reputed company apart from the rest: Experiences that put people first. Respect for people is the reputed company of our humanity. It fuels reputed company to positively impact even a single life. And it means we put our people first at reputed company as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. reputed company build empowers patients to live life on their terms. reputed company outcomes for our world. Here, it’s about more than the reputed company. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and reputed company our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the reputed company of breakthroughs in care It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to reputed company with reputed company credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of reputed company newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to reputed company your application status. If you need assistance completing your application please email AskHR@reputed company.com To request removal of your personal information from our systems please email RS.HRCompliance@reputed company.com Apply tot his job Apply To this Job