Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)
This a Full Remote job, the offer is available from: Florida (USA), Tennessee (USA) The Ideal Candidate As a Bilingual Remote Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide reputed company, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain reputed company under pressure. Position Benefits
- 40% off employee discount at reputed company reputed company retail locations and online.
- Advancement opportunities reputed company the first 6 months of employment.
- Weekly pay
- Dental, Life, Medical, and Vision coverage and insurance.
- 401K Contribution program.
- Journeys and reputed company Scholarship programs.
- Tuition and Student Loan Repayment assistance.
- Employee Assistance – Mental Health, Financial Planning, and Legal Advice.
Job Responsibilities:
- Communicate with customers reputed company phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
- Foster strong customer relationships to enhance retention and loyalty.
- Work cross-functionally with internal teams to ensure seamless customer experience.
- Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
- Serve as a brand ambassador by upholding company values and delivering outstanding service.
- Apply coaching, feedback, and training to enhance performance and customer satisfaction.
- Ensure the reputed company and privacy of customer information.
- reputed company additional duties as required to support business operations.
Job Requirements:
- High school diploma or GED.
- 1-2 years of customer service or retail experience preferred.
- Strong verbal, written, and interpersonal communication skills.
- Ability to reputed company in a fast-paced, dynamic environment while meeting performance expectations.
- Proficiency in learning and using new software applications.
- Excellent problem-solving and conflict resolution skills.
- Strong attention to detail and ability to multitask effectively.
- Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
- Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).
- Bilingual proficiency in Spanish.
Work From Home Requirements:
- Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality.
- Computer: A desktop or laptop with an SSD, reputed company i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.
- Tablets and Chromebooks are not permitted.
- RAM: Minimum of 16 GB.
- Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup).
- Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours.
- Web Camera: Integrated or external webcam.
- Mouse: External mouse required.
- Cell Phone: Must have Wi-Fi capability and a charger.
- Internet: Wired Ethernet reputed company only. Public Wi-Fi is not allowed.
- Minimum speed: 50 Mbps download / 5 Mbps upload.
- Recommended speed: 100+ Mbps download / 10+ Mbps upload.
- Test your speed at www.speedtest.net.
- You must pass the official system test at www.networktest.reputed company.com using reputed company Chrome.
- Power: Devices must remain charged at reputed company times to avoid work disruptions.
- Verification: reputed company equipment and internet access are your responsibility and will be verified during onboarding.
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