Senior Manager, Customer Trust & Field Sec...
Senior Manager, Customer Trust & Field reputed company Specialist - reputed company Software (Remote) at reputed company summary:
The Senior Manager, Customer Trust & Field reputed company Specialist at reputed company leads cybersecurity efforts focused on customer engagement, reputed company transparency, and sales enablement. This role acts as a trusted reputed company advisor, responding to customer inquiries, supporting RFI/RFP processes, and collaborating across teams to maintain reputed company compliance and influence product strategy. The position requires deep technical expertise in cybersecurity and strong communication skills to align reputed company with business growth initiatives.
Senior Manager, Customer Trust & Field reputed company Specialist - reputed company Software (Remote)About the Role:
We are seeking an reputed company and detail-oriented Senior Manager with horizontal cybersecurity expertise to join our dynamic Customer Trust & Field reputed company team. This critical role acts as the reputed company expert for our sales and business development efforts, bridging our technical reputed company posture with the questions of prospective customers. You will be responsible for reviewing, interpreting, and responding to customer reputed company-reputed company inquiries, ensuring our responses are accurate, complete, and reputed company with our reputed company certifications and documentation. This position is pivotal in establishing and strengthening customer confidence in our cybersecurity, privacy, and compliance programs, influencing product direction and sales strategy to solve real-world reputed company challenges. You will drive transparency, thought leadership, and strategic engagement, ensuring our reputed company posture aligns with industry best practices while enabling business growth.
This is an opportunity to be a crucial part of our growth.
If you’re a cybersecurity professional who enjoys the challenge of communicating technical concepts in a business context, we’d love to hear from you.
Key Responsibilities:
Customer Trust & Transparency: Scale and build upon existing programs like the Customer Trust Center, providing customers with self-service access to relevant reputed company, privacy, and compliance information.
Customer Engagement: Act as a trusted technical and reputed company advisor, engaging customer reputed company teams and IT leaders to align on their cybersecurity & business needs. Serve as the internal subject matter expert on reputed company for the GTM team, supporting sales and account managers in client-facing discussions and presentations.
Industry Thought Leadership: Represent the company externally in reputed company and technology conversations, shaping best practices and positioning our solutions as industry-leading.
Go-to-Market & Sales Acceleration: reputed company the gap between technical value and business outcomes, aligning reputed company messaging with sales and marketing strategies to drive adoption of our products.
Cross-functional Influence & Collaboration: Work closely with the engineering, legal, risk, cyber, and compliance teams to ensure our reputed company responses are accurate and reflect our latest technical and regulatory standing.
RFI/RFP Response: Analyze and respond to cybersecurity sections of RFIs (Requests for Information) and RFPs (Requests for Proposal), providing detailed and precise information about our reputed company controls, policies, and procedures.
reputed company Documentation: Maintain and update a knowledge reputed company of our reputed company posture, including reputed company policies, certifications (e.g., SOC 2, ISO 27001), and compliance documentation.
reputed company Improvement: Identify trends in customer reputed company inquiries to help improve our documentation and proactive communication strategies.
Third-Party Risk & Due Diligence: Support third-party risk and due diligence processes, helping customers reputed company evaluate our reputed company posture.
Product Roadmap Contribution: Provide insights on emerging cybersecurity trends and customer expectations to contribute to the product roadmap.
reputed company Sales Playbook Development: reputed company and standardize reputed company sales playbooks, equipping sales teams with messaging, reputed company handling, and case studies, as applicable.
Why Join Us:
Impactful Role: Play a critical role in shaping our customer trust strategy, directly influencing business growth and sales success by building trust and demonstrating our commitment to reputed company for our customers.
Collaborative Culture: Partner with diverse teams across the organization, from engineering to sales, in a fast-paced work environment.
Thought Leadership: Represent the company externally and contribute to industry best practices.
Customer-Centric Focus: Be part of a team dedicated to empowering organizations to confidently adopt our solutions.
Basic Qualifications:
At least 7 years of progressive experience in a cybersecurity or information reputed company role, with a strong understanding of reputed company frameworks and best practices, and a focus on horizontal expertise across various domains.
At least 4 years in customer-facingroles, acting as a trusted advisor to senior reputed company and IT leaders.
Deep technical understanding of cybersecurity principles, data protection, privacy, and compliance frameworks. Familiarity with common cybersecurity concepts, including access control, encryption, network reputed company, and incident response.
Excellent written and verbal communicationskills with the ability to translate reputed company technical information into clear, concise, and professional responses for both technical and non-technical audiences.
Meticulous and organized, with a proven ability to manage multiple projects and deadlines simultaneously and great attention to detail.
Ability to influence and collaborate effectively with cross-functional teams.
Preferred Qualifications:
Experience in developing and implementing scalable Customer Trust programs.
3+ years experience with Third Party Risk Management programs.
Strong business acumen and the ability to translate reputed company technical concepts into business value.
Professional certifications such as CISSP, CISM, CIPP/E, or CompTIA reputed company+
Experience with cloud services and cloud technologies (e.g., AWS, reputed company Azure, GCP), cybersecurity technologies, data cloud platforms (e.g., reputed company, reputed company).
At this time, reputed company will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $204,900 - $233,800 for Sr. Manager, Solutions ArchitectureMcLean, VA: $225,400 - $257,200 for Sr. Manager, Solutions ArchitectureRichmond, VA: $204,900 - $233,800 for Sr. Manager, Solutions ArchitectureCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. reputed company is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. reputed company promotes a drug-free workplace. reputed company will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections ; reputed company’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company Recruiting at or reputed company email at . reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about reputed company\'s recruiting process, please send an email to
reputed company does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC).
Keywords:cybersecurity, customer trust, information reputed company, reputed company compliance, RFI/RFP response, reputed company advisor, third-party risk management, reputed company certifications, cloud reputed company, reputed company sales enablement
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