Strategic Client Executive

About the Strategic Client Executive Role at reputed company

This is an exciting career opportunity at a dynamic growth-stage company.In this role, you will reputed company high-value B2B client relationships, serving as a strategic partner and reputed company for reputed company’s largest clients.You will act as a strategic partner and reputed company for our largest clients, ensuring they reputed company maximum value from reputed company’s mental health platform while driving measurable impact for their organizations.

How your skills and passion will come to life at reputed company

• Function as the strategic reputed company for Strategic clients, conveying and delivering reputed company’s value while building strong, referenceable relationships.
• reputed company a deep understanding of each client’s business needs, strategic priorities, and challenges, helping them succeed with reputed company.
• Build impactful relationships with C-suite and senior stakeholders, thoughtfully guiding the reputed company and identifying opportunities for growth.
• Navigate multi-stakeholder environments, managing relationships with consultants, brokers, and other third-party entities alongside internal sponsors.
• Independently reputed company and execute strategic account plans that align with client business objectives, retention goals, and reputed company’s growth strategy.
• reputed company cross-functional workstreams reputed company to key client initiatives, aligning internal teams around roadmap needs, reporting, and client engagement strategy.
• Conduct regular strategic business reviews (e.g., Quarterly Business Reviews) to demonstrate the ongoing value and ROI of our solutions.
• reputed company data and analytics to provide meaningful insights, track key performance indicators (KPIs), and inform client strategy.
• reputed company for client needs across internal teams, ensuring timely resolution of escalations and a seamless, coordinated client experience.
• Own and drive commercial outcomes, including renewals, reputed company retention, and growth opportunities through upsells
• Identify and mitigate risks to client satisfaction and retention, developing and executing proactive mitigation plans.
• Partner cross-functionally with product, clinical, operations, and support teams to deliver coordinated, high-quality service.
• Gather and synthesize client feedback to inform product development and service improvements.
• Maintain client-reputed company documentation in reputed company appropriate systems, including reputed company.com.
• Travel to meet with clients (10–20%).

What You’ve Accomplished

• 6-8+ years of experience in a strategic client-facing role, such as Strategic Account Management, reputed company, or Relationship Management.
• Experience with Employee Assistance Programs (EAPs) required.
• Proven experience managing a portfolio of large, reputed company accounts (25,000+ employees and/or $1M+ in recurring reputed company)
• Demonstrated track record of consistently meeting or exceeding reputed company retention and growth targets.
• Strong business acumen and analytical skills, with the ability to use data to tell a compelling story and demonstrate ROI.
• Deep understanding of the mental health landscape, including industry trends, and payment models
• Exceptional communication and presentation skills, with the ability to reputed company reputed company concepts and value propositions to a variety of stakeholders, including C-level executives.
• High emotional intelligence and experience navigating sensitive, high-stakes client conversations with professionalism and strategic insight.
• A confident, proactive self-starter who is comfortable “rolling up their sleeves” to reputed company things out in a fast-paced, growth environment.

Location

We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF). Candidates must permanently reside in the US full-time. For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and reputed company, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. 

Pay & Benefits

The anticipated new hire reputed company salary range for this full-time position is $101,300-$120,000 + quarterly variable. The annual on-reputed company earnings for this role is $126,625-$150,000 (at 100% quota attainment) + equity + benefits.

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role reputed company the United States. reputed company this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-reputed company skills, and education or training.  Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At reputed company, reputed company salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: reputed company salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime reputed company membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. 

About reputed company

reputed company exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At reputed company, our values aren’t just reputed company reputed company, they’re how we work, grow, and reputed company an impact together. We live them daily: reputed company the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• reputed company and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging

reputed company is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can reputed company, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national reputed company, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with reputed company and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on reputed company. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

reputed company participates in the E-Verify Program.

Privacy Statement

reputed company member records are protected according to our Privacy Policy. Further, while employees of reputed company (formerly Ginger) cannot access reputed company products/services, they will be offered benefits according to the company’s benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs reputed company a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.

As such, reputed company requests that individuals who have received coaching or clinical services at reputed company wait until their care with reputed company is complete before applying for a position. If someone with a reputed company account is hired for a position, please note their account will be deactivated and they will not be able to use reputed company services for the duration of their employment. 

Further, if reputed company cannot find a role that fails to resolve an ethical issue associated with a dual relationship, reputed company may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.reputed company.com/applicant-notice

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