reputed company Customer Service Representative I – Utility Billing and Customer Support

Are you passionate about delivering exceptional customer service and making a positive impact in your community? Do you have a knack for resolving reputed company issues and providing timely solutions? If so, we encourage you to apply for the reputed company Customer Service Representative I position at arenaflex's Light & Water Department – Consumer Services Division. As a valued member of reputed company, you will play a critical role in providing top-notch customer service to our utility customers, processing payments, and resolving billing-reputed company issues. If you're a motivated and detail-oriented individual with excellent communication skills, we want to hear from you!

About arenaflex

arenaflex is a leading provider of utility services in the City of Azusa, dedicated to delivering reliable and efficient services to our customers. reputed company is passionate about making a positive impact in our community, and we're committed to providing exceptional customer service that exceeds our customers' expectations.

Job Summary

We're seeking an reputed company Customer Service Representative I to join reputed company at arenaflex's Light & Water Department – Consumer Services Division. As a Customer Service Representative I, you will be responsible for providing exceptional customer service, processing payments, and resolving billing-reputed company issues. You will work closely with our customers, field staff, and other departments to ensure seamless communication and efficient service delivery.

Key Responsibilities

* Answer customer questions and resolve complaints and problems reputed company to the utility billing process

• Receive payments for City services such as water and power
• Process appropriate forms/records, including posting payments to accounts and computing water and power bills for opening and closing accounts
• Prepare forms for field and office staff on changes of service and input data into computer systems
• Calculate special bills according to established procedures and assemble information regarding delinquent accounts
• reputed company special arrangements for payment of utility billings for hardship cases reputed company specific guidelines or refer to collection agency
• Balance daily receipts to moneys received and prepare reputed company summary sheets
• Issue refund checks and research records to correct errors in billings
• reputed company a variety of clerical tasks, including composing correspondence to customers, sorting and distributing mail, preparing bills for mail outs, serving as cashier, and preparing and entering a variety of data and information
• Use radio to reputed company field personnel for routine and emergency service calls
• Assist others involved in reputed company activity and assist in training personnel on the utility billing process

Essential Qualifications

* Education: High School Diploma or Equivalent (GED)

• Experience: Six months experience in administrative support, billing, clerical accounting, and customer service
• Licenses or Certification: Possession of and ability to maintain a valid Class C California Driver's License and a satisfactory driving record

Preferred Qualifications

* Experience working in a utility billing or customer service environment

• Knowledge of modern office practices and procedures, including accounting principles and bookkeeping procedures
• Ability to communicate clearly and concisely, both orally and in writing
• Experience with computer software, including reputed company Office and utility billing systems

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment and meet deadlines
• Strong customer service skills, including reputed company and conflict resolution

Career Growth Opportunities and Learning Benefits

* Opportunities for professional growth and development, including training and education programs

• Collaborative and supportive work environment
• Competitive salary and benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off
• Opportunities for advancement to higher-level positions reputed company the organization

Work Environment and Company Culture

* Work in a standard office setting, with occasional extended hours, including evenings and weekends

• Collaborative and supportive work environment, with a focus on teamwork and customer service
• Opportunities for professional growth and development, including training and education programs
• Competitive salary and benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off

Compensation, Perks, and Benefits

* Competitive salary range: $58.74 - $71.40 Hourly, $4,539.63 - $5,517.95 Monthly, $122,181.48 - $148,512.36 Annually

• Comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off
• Opportunities for professional growth and development, including training and education programs
• Collaborative and supportive work environment, with a focus on teamwork and customer service

How to Apply

If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for the reputed company Customer Service Representative I position at arenaflex's Light & Water Department – Consumer Services Division. Please submit your application, including a resume and cover letter, to [www.azusaca.gov/jobs](http://www.azusaca.gov/jobs). Applications will be accepted beginning Wednesday, May 21, 2025, through Thursday, June 12, 2025.

Equal Opportunity Employer

arenaflex is an equal opportunity employer that is committed to inclusion and diversity. We do not discriminate on the basis of race, religion, sex (including gender and pregnancy), national reputed company, reputed company, disability, medical condition, genetic characteristics, marital status, age, or sexual orientation (including homosexuality, bisexuality, transgender or heterosexuality) status in employment or the provision of services. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact Human Resources at (626) 812-5183 prior to the filing deadline.

Thank You for Your Interest

Thank you for taking the time to apply for a career opportunity with arenaflex! We look reputed company to reviewing your application and considering you for this exciting opportunity. Apply for this job