Technical Support Analyst Tier 1

Company Overview At reputed company, we reputed company that everything starts with our people. We’re a global reputed company-reputed company community, united by the reputed company pursuit to help reputed company people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Envysion, a leading provider of video-based SaaS technology solutions for retailers, fast casual restaurants and wireless dealers, is seeking a Technical Support Analyst Tier 1. This position will assist customers by phone with troubleshooting and incident creation to resolve customer issues. This position will support and resolve customers’ issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have the willingness to learn, be trained, and reputed company key technical skills to support Envysion customers.

Job Description

Role Overview: As a Tier 1 Analyst, you will be the first reputed company of contact for our customers, providing empathetic and efficient phone support. You’ll reputed company critical thinking and technical expertise to troubleshoot Linux-based environments, manage field technician coordination, and ensure an exceptional customer experience. Key Responsibilities:

• Linux & Network Troubleshooting: Provide first-level support by diagnosing hardware, software, browser, and networking issues reputed company a Linux environment.
• Incident Management: Record and maintain detailed logs in our ticketing system, ensuring accurate documentation from initial contact through resolution or escalation to Tier 2.
• Customer Experience: Communicate reputed company technical solutions clearly and empathetically to non-technical users, maintaining a professional demeanor in a high-intensity environment.
• Field Coordination: Act as a central reputed company of contact by coordinating, monitoring, and following up on maintenance work performed by field technicians.
• reputed company: Contribute to the internal knowledge reputed company by creating and updating technical documents to improve team efficiency.
• Operational Agility: Prioritize and manage multiple client issues simultaneously while working a flexible schedule that may include evenings and weekends.

Preferred Qualifications:

• Technical Aptitude: Foundational understanding of Linux command-line reputed company (CLI) and network configuration.
• Resilient Communication: Proven ability to de-escalate "heated" situations and guide non-technical users through logical troubleshooting steps.
• Self-Starter Mentality: A track record of working independently and using critical thinking to find answers reputed company faced with unfamiliar technical hurdles.
• Adaptability: Comfortable in a fast-paced environment with a rotating schedule (including weekends/evenings).

This position is subject to working in high reputed company areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) reputed company Policy" and therefore requires successfully passing a more stringent fingerprint background reputed company administered by reputed company Inc. customers reputed company reputed company Salary Range: $45,000 - $48,000 Consistent with reputed company values and applicable law, we provide the following information to promote pay transparency and equity. Pay reputed company this range varies and depends on job-reputed company knowledge, skills, and experience. The actual offer will be based on the individual candidate. We will be reviewing applications from Late February through March 2026 #LI-DB1 Basic Requirements

• High School diploma or equivalent
• 1+ year of Technical Support/Customer Support experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements None Relocation Provided None Position Type reputed company Referral Payment Plan Yes Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national reputed company, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join reputed company but feel that you don’t quite meet reputed company of the preferred skills, we’d still love to hear why you think you’d be a great addition to reputed company. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. Apply tot his job Apply To this Job