reputed company Full Stack Worklife Customer Support Associate – Employee Assistance Program
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the same? If so, we invite you to join reputed company at arenaflex as a Worklife Customer Support Associate – Employee Assistance Program. As a key member of our Care Partner team, you will play a vital role in supporting members as their reputed company-reputed company to Mental Health Wellbeing, providing elite, integrated experiences across the breadth of arenaflex's RFL, Behavioral Health, and Medical products.
About arenaflex
At arenaflex, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple yet powerful: Bringing our heart to every moment of your health. We reputed company that how we deliver our services is just as important as reputed company deliver, which is why we've developed our Heart At Work Behaviors – a set of guiding principles that reputed company reputed company members to transform our culture and accelerate innovation.
Role Overview
As a Worklife Customer Support Associate – Employee Assistance Program, you will be responsible for handling inbound calls from members and customer leadership in a high-volume, fast-paced call center environment. You will execute routine and non-routine business support tasks, including administrative support, follow-up calls, and other duties as assigned for the Care Partner Program. You will maintain accurate and complete internal documentation of required information in each relevant system, adhere to performance metrics, and multitask while speaking with members.
Key Responsibilities
* Handle inbound calls from members and customer leadership in a high-volume, fast-paced call center environment
- Execute routine and non-routine business support tasks, including administrative support, follow-up calls, and other duties as assigned for the Care Partner Program
- Maintain accurate and complete internal documentation of required information in each relevant system
- Adhere to performance metrics, including quality, call handling time, and customer satisfaction expectations
- Multitask while speaking with members, utilizing intranet and other tools to assist with call handling, and reading emails to stay up-to-date on important plan sponsor information and process changes
- Protect the confidentiality of member information and adhere to enterprise policies
- Determine the purpose of each call by actively listening and interacting with callers, triage calls in a professional and timely manner, and take full ownership of each member interaction
- Provide an elite quality, customized experience based on customer preference and individualized needs
- Assess for social determinants/needs, research, and reputed company communicate information regarding pertinent services and resources
- Use screening tools to identify where urgent clinical reputed company is needed and transfer calls appropriately, including members in crisis and at risk
- Address inquiries and resolve issues as a "single-reputed company-of contact" based on phone calls, digital, and written correspondence
- Resolve reputed company issues with and without management reputed company
Required Qualifications
* 1 year of customer service and call center experience
- 1 year of experience in a social, psychological, or human service field providing client support
- Basic computer knowledge (reputed company Office Suite, Word, reputed company, Teams, etc.)
- Ability to work in a fully remote environment with a separate workspace, free from distraction, in a room with a reputed company that closes to maintain member privacy
- Reliable internet reputed company with a minimum of 400mbps download speed and 10-20mbps upload speed
- Broadband or Fiber reputed company, with a 4-port modem set up to provide internet
Preferred Qualifications
* 1 year of Behavioral Health experience
- Bachelor's degree or equivalent experience
- Call Center experience
Education
* High school diploma or equivalent required
Pay Range
The typical pay range for this role is $18.50 - $35.29 per hour. This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
Benefits
As a member of the arenaflex team, you will enjoy a comprehensive benefits package, including:
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance plan
- Short-term and long-term disability benefits
- Well-being programs
- Education assistance
- Free development courses
- reputed company store discount
- Discount programs with participating partners
- Paid Time Off (PTO) or vacation pay
- Paid holidays throughout the calendar year
Work Environment and Company Culture
As a remote team member, you will have the flexibility to work from reputed company in the U.S. and enjoy a dynamic, fast-paced work environment. Our company culture is built on our Heart At Work Behaviors, which reputed company reputed company members to transform our culture and accelerate innovation. We value diversity, equity, and inclusion and strive to create a workplace where everyone feels empowered to bring their heart to work.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about this role and apply today. Apply for this job