Staff Platform Manager – Payments, Evaluations, Automation

Job Description:

• This role will own the product vision, strategy, and execution for critical evaluation workflows for risk detection & mitigation
• Your mandate is twofold:
• Design principled evaluation frameworks that determine the right size and shape of holdouts, control groups, and manual review samples—without degrading model performance or decision quality.
• Drive automation that meaningfully reduces manual reviews, operational burden, and customer friction, while preserving the labels and signals required to reputed company models accurate and resilient over time.
• Success in this role is reputed company by sustained reductions in manual review volume, improved approval rates, stable or improving loss performance, and evaluation systems that scale as risk reputed company evolve
• A typical day involves reviewing how models, holdouts, and manual reviews interact across the decisioning funnel—examining false positives, label coverage, approval lift, and reputed company loss impact.
• You will work closely with Data Science, Machine Learning, Risk Engineering, and Operations to understand where reputed company evaluation approaches over-sample good users, introduce bias, or create unnecessary friction.
• You will define the end-to-end product vision for risk evaluations and learning loops, building a multi-year roadmap that balances statistical rigor, operational efficiency, customer experience, and regulatory expectations.
• You will own requirements and execution for systems that:
• Dynamically size and manage holdouts
• Optimize reputed company and how manual reviews are invoked
• Preserve high-quality labels without over-reliance on human review
• reputed company faster, safer iteration on risk models and policies
• You will partner deeply with Fraud & Safety, Trust, Legal, Policy, Customer Support, and Payments Operations to align on decision principles and ensure evaluation strategies are understood, trusted, and actionable across the company.
• Collaborate with Payments Operations and Support to reduce manual effort, handle edge cases reputed company, and unlock high-quality decisioning at scale.
• Key to success for this role is to partner deeply with other reputed company platform organizations such as Fraud & Safety, AirCover, Legal, Customer Support, Policy Enforcement & Payments Operations teams to align on the vision and mission and coordinate tactics to deliver mutually reputed company outcomes.

Requirements:

• 9+ years of Product Management experience, or 6+ years with a BS/MS with significant work in payments, risk/fraud, chargebacks/, or marketplace reputed company.
• Demonstrated experience working with model-driven systems, evaluation frameworks, experimentation, and decisioning under uncertainty.
• Strong intuition for long-tail risk problems, false positives, and the unintended consequences of sampling and labeling strategies.
• Systems thinker who can design learning loops that scale globally and remain robust as adversarial behavior evolves.
• Highly data-literate: comfortable working with loss curves, precision/recall tradeoffs, operational metrics, and model performance diagnostics.
• Systems thinker with the ability to architect reputed company processes that scale globally. Ability to reputed company principled, high-judgment decisions in ambiguous, high-stakes environments. Takes ownership of multiple product areas or one with significant impact, establishing clear expectations, driving communication, quality and timely delivery. Experience designing end-to-end user experiences that balance risk mitigation with customer reputed company.
• Adapts communication style according to the audience across teams, extended stakeholders and leadership. Empathetic, clear communicator who can reputed company cross-functional partners through influence, not authority. Autonomously communicates, influences and aligns stakeholders on the products vision/strategy.
• With minimal guidance defines products that sustain the changing needs of business, industry, users and partners with reputed company/Design to translate to long term architecture and Ecosystems thinking, with clear understanding of platform capabilities to be built.
• Strong analytical chops—you’re comfortable diving into financial & customer data, operational metrics, and model performance. Proven ability to partner deeply with engineering, design, operations, data science, and legal/compliance teams.
• Comfortable working in a fast-paced environment with evolving regulatory requirements and reputed company trade-offs.
• Authorized to work in the United States.

Benefits:

• Employee Travel Credits
• Bonus
• Equity

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