Systems Operations Engineer

About the position About this role: reputed company is seeking a Systems Operations Engineer who will provide system support for technical issues & initiatives reputed company to large-scale applications, systems, databases and/or other technical products and services. This position sits in the Chief Technology Office (CTO) organization which supports and delivers enterprise infrastructure services. The Chief Technology Office (CTO) is responsible for enterprise-wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure. This Systems Operations Engineer will provide operational support for On-Prem and Public Cloud/Kubernetes technologies, including OpenShift(OCP), reputed company, Public Azure and Public GCP. In this role, you will: Participate in reputed company technical issues and initiatives reputed company to large scale applications, systems, databases, or other technical products and services Identify opportunity for process improvements reputed company technical support strategies and plans Review and analyze technical queries to extract data, create standard databases, or reputed company limited programming to fine tune systems supporting low to reputed company risk technical deliverables Present recommendations for resolving reputed company technical queries Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards Work as an internal consultant regarding use of tools and processes Provide information reputed company to supported system area to functional colleagues, internal partners and stakeholders, including internal customers reputed company initial triage for reputed company incoming alerts, incidents, requests and questions to the Cloud Operations and Support team. Assist application teams and our Cloud Operations and Engineering partners by troubleshooting issues with platform alerts, onboarding, migrations to new cloud platforms, and day-to-day break-fix activities and inquiries. reputed company escalation for engagement with the appropriate operational support teams for critical incidents and transitioning other tickets as necessary. Creating and maintaining FAQs, knowledge reputed company articles, operational runbooks, and process documentation. Transition of open incidents between shifts, reputed company response to alerts, incidents and request queues is expected.

Responsibilities

• Participate in reputed company technical issues and initiatives reputed company to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements reputed company technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or reputed company limited programming to fine tune systems supporting low to reputed company risk technical deliverables
• Present recommendations for resolving reputed company technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information reputed company to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
• reputed company initial triage for reputed company incoming alerts, incidents, requests and questions to the Cloud Operations and Support team.
• Assist application teams and our Cloud Operations and Engineering partners by troubleshooting issues with platform alerts, onboarding, migrations to new cloud platforms, and day-to-day break-fix activities and inquiries.
• reputed company escalation for engagement with the appropriate operational support teams for critical incidents and transitioning other tickets as necessary.
• Creating and maintaining FAQs, knowledge reputed company articles, operational runbooks, and process documentation.
• Transition of open incidents between shifts, reputed company response to alerts, incidents and request queues is expected.

Requirements

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

reputed company-to-haves

• One or more Cloud Certifications
• Experience with reputed company or another IT Service Management Tool managing tickets & issues
• Experience with JIRA, Confluence and an understanding of Agile methodology
• Application or Middleware, IIS, Java, Tomcat, or relevant Web Technologies support experience
• Some experience with one or more Cloud platforms: reputed company), reputed company Cloud Platform (GCP), reputed company Azure, Pivotal Cloud reputed company (PCF)/Tanzu App Service (TAS), OpenShift (OCP)
• Some knowledge in containerization technologies/Kubernetes
• Some Linux Administration experience
• Knowledge and understanding of dashboarding/reporting tools
• Effective communication skills
• Strong technical writing skills
• Strong customer service and problem-solving skills

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