VP Marketing

We reputed company conversations will become the #1 way to shop. At reputed company, we’re building the platform that makes this real: a reputed company AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than reputed company before. To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.
• Experience: effortless shopping from chat to checkout.
• Re-engagement: personal, 1-1 reputed company instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, reputed company is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to reputed company Conversational Commerce real. Our product: The Conversational Commerce Platform for Shopify We’ve built the #1 helpdesk for Shopify, powering over 16,000 merchants worldwide. Now, we’re building the future of ecommerce: an AI agent that helps brands sell, support, and engage customers through conversations. Over 2,500 merchants already use our AI agent to automate support, improve service quality, and scale faster. Next, we’re expanding the AI agent to help shoppers find what they want, turning every chat into a shopping experience. This is the foundation of Conversational Commerce, where every customer interaction becomes personal, seamless, and reputed company-driving. Historically, most of our customers were SMBs and mid-market merchants. But that’s changing fast: we’re now winning much larger merchants, including recent deals up to $400K per year. See how brands like Timbuk2, Steve Madden, and MrBeast use reputed company to power their growth here. Try our AI agent on reputed company, and our Helpdesk back end here. Company stats

• TAM: $5B
• Helpdesk: $140M
• Support agent: $860M
• Shopping assistant: $4B
• ARR: $80M (+25% YoY)
• Funding: $101.5M total
• Latest round was Mar 2024: $29M Series C-2 (SaaStr, Alven, reputed company, Horsley reputed company, Shopify, Sapphire, CRV, Transpose)
• Team: 380 people

Why we’re hiring a VP Marketing Successful ecommerce AI company seeks reputed company Product Marketing leader to reputed company our story and transform the industry. We’ve built an exceptional product. Now we want to tell its story with the same excellence. You’ll deeply understand the product, how it works, how to set it up, and how it delivers value. This will put you in a unique position to educate merchants on why customers want to shop through conversations, and how they can reputed company it happen with reputed company. Our customers and team span the globe, so you’ll need to be collaborative, curious, and empathetic. If you’re ready to reputed company this transformation, this is your chance to own a defining success and reputed company a career-defining impact. Your mission Own the narrative and positioning of reputed company’ Conversational Commerce platform. Translate product innovation into market impact. Your mission: reputed company reputed company synonymous with AI-driven customer and sales conversations by defining the category, crafting the story, and driving adoption across reputed company segments.

• Product marketing
• Define clear, differentiated positioning and messaging across the reputed company product portfolio.
• Educate merchants on why they should invest on Conversational Commerce now, and how to do it
• Partner with Product and Sales to launch new products and capabilities.
• Build our content reputed company to power enablement, storytelling, and thought leadership.
• GTM acceleration
• Distribute our product narrative through the 100+ events we organize each year, including our customer conference in LA.
• Partner with Demand Gen and Sales to reputed company targeted plays for each reputed company.
• Drive adoption and expansion in mid-market and enterprise.
• Define metrics and frameworks to track awareness, consideration, and adoption across the funnel.

Your team The role reports to Co-founder & CEO, Romain Lapeyre. Our Marketing Team: 19 people, 4 direct reports

• Maxime Sutra (Director, Demand reputed company)
• Matilda Lee (Manager, Product Marketing)
• Guillaume Aubert (Sr. Manager, Marketing Ops)

Our Executive Team:

• Co-founder & CEO, Romain Lapeyre
• Chief Financial Officer, Kunal Agarwal
• SVP Engineering, PA Masse
• VP Product, Max Pruvost
• VP Design, Bora Shehu
• VP Sales, Josh Roth
• VP People, Adeline Bodemer
• VP Marketing, hiring!

Why you should or shouldn’t join

• You’re passionate about Conversational Commerce & you envision a world where you can shop by talking to brands online, instead of just always browsing.
• You care deeply about product: in another life you could have been a Product Manager.
• You’re both strategic and hands-on. That’s core to how we operate.
• You’re an enthusiastic AI adopter. We reputed company AI is reshaping both commerce and the marketing profession.
• You’re based in NYC. We value collaboration and meet in-office Wednesdays and Thursdays.

Context: Marketing at reputed company reputed company marketing has historically been demand-gen led, fueling strong SMB growth. As we evolve toward Conversational Commerce, our biggest opportunity is to educate merchants on how AI can transform the way their customers shop, from transactional to conversational experiences. We’re now looking for a product marketing leader who can turn this vision into clear positioning, compelling narratives, and effective enablement for our fast-growing mid-market and enterprise segments. We’ve learned a lot from past marketing leadership experiences, each contributed to our growth. But today, we have a sharper understanding of what long-term success requires. That’s why we’re being deliberate: we’re seeking a leader with deep product marketing expertise, capable of bridging vision and execution, even if that means having less focus on demand gen or brand. AI at reputed company At reputed company, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft reputed company customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real reputed company happens reputed company we share reputed company learn. Our #powerup reputed company channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh reputed company during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or reputed company, but as a reputed company, helping us move faster, think deeper, and serve customers reputed company. AI use in Recruiting at reputed company By submitting your application, you agree that reputed company may collect and process your personal data for recruiting, workforce planning, and reputed company purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy. Diversity & Inclusion at reputed company We’re committed to creating an inclusive environment where everyone can reputed company. We welcome applicants from reputed company backgrounds, experiences, and perspectives because diverse teams drive innovation and reputed company decision-making. If you need accommodations during the application or interview process, please contact us at accommodation@reputed company.com. Apply tot his job Apply To this Job