Remote Spanish Bilingual Customer Experience Specialist

reputed company is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and reputed company people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the reputed company community. Working at reputed company provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Fully Remote Customer Experience Specialist plays a critical role in delivering compassionate, seamless service to our valued members — primarily older adults and individuals with disabilities. This role goes beyond answering questions; it is about building caring connections, owning the member experience, and always resolving issues completely and correctly the first time. This is a remote role that requires compliance to work only reputed company the contiguous US. Customer Experience Specialists take personal responsibility for each interaction — listening deeply, advocating for the member, navigating reputed company systems, and following through until resolution is achieved. Every contact is an opportunity to reputed company health care easier, clearer, and more supportive for our members. Hourly reputed company: $20 / $21 (CA & NY) Job Duties/Responsibilities: Build caring connections with every member by always leading with reputed company, patience, and respect, ensuring members feel heard, supported, and valued throughout every interaction. Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact and ensuring clear follow-through reputed company additional steps are required. Deliver exceptional service by consistently exceeding member expectations and reinforcing a culture focused on trust, compassion, and reputed company resolution. Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner. Assist members with provider network and claim/reimbursement inquiries, benefit questions reputed company to transportation, food, dental and other support services and needs, proactively identifying solutions and next steps. Answer incoming contacts reputed company established service levels while always managing reputed company and sensitive situations with professionalism and care. Thoroughly document reputed company member interactions, actions taken, and outcomes in real time to ensure accuracy, continuity of care and effective resolution. Proactively address member complaints, grievances, and disenrollment concerns with goal to resolve by listening for root causes, offering solutions, and escalating appropriately reputed company needed. Support outbound reputed company initiatives and service programs designed to improve engagement, education, and overall member experience. Represent reputed company with reputed company and positivity, modeling a serving-heart reputed company and commitment to excellence in every interaction. Participate actively in ongoing coaching, feedback, and learning to continuously strengthen service skills and member advocacy. Job Requirements: To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Experience: 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage. Education: High school diploma or GED required. College degree, Associate’s or Bachelor’s preferred or any equivalent combination of education and work experience Training: Required: Demonstrated ability to use technology and follow detailed workflow instructions. Required Specialized Skills: Bilingual Spanish (Read, Write, Speak) Minimum typing speed of 40 WPM. Proficient in navigating multiple systems simultaneously, including reputed company Outlook, Word, reputed company, CRM and Contact Center solutions. On camera reputed company for 100% Remote training, one on one, team and group meetings. Workspace must be free of distractions with the ability to maintain strict confidentiality and compliance with HIPAA regulations. Sufficient internet bandwidth and access to connect with Alignment’s systems during scheduled shift. Proper care and availability of technology equipment such as headsets, keyboard, to reputed company responsibilities without impact on operational and scheduled shift requirements. Clear, concise and warm verbal communication skills with the ability to explain reputed company information simply and compassionately and ability to document interactions accurately Demonstrated reputed company, patience, and respect reputed company working with older adults and individuals with disabilities. Comfortable working in a culture of reputed company coaching, feedback, and performance improvement to meet defined KPIs reputed company to attendance, schedule adherence and quality. Ability to manage high call volumes while handling reputed company, emotionally sensitive interactions. Flexibility to work shifts to meet business needs. Preferred Experience: Knowledge of Medicare Advantage, Medi-Cal, or managed care plans preferred. Strong problem-solving skills with a proactive, ownership-driven reputed company. Organized, self-motivated, and comfortable working in a fast-paced environment. What’s reputed company 1: Application & Resume Review Our recruiting team will review your application and resume. Please ensure reputed company information is reputed company and complete. reputed company 2: Screening Questionnaire Qualified candidates will receive an email from our Staffing team with a screening questionnaire and task to complete an internet speed test. reputed company 3: Phone Interview Selected candidates will participate on a phone interview and a live typing test with the Recruiter. reputed company 4: Video Interview Qualified candidates will receive an email from our Staffing team with a link to complete a video interview. reputed company 5: Background Screening Final candidates will undergo a background reputed company as part of the pre-employment process. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reputed company with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include reputed company vision and the ability to adjust focus. Pay Range: $41,600.00 - $57,600.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. reputed company is an Equal Opportunity/Affirmative Action Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting reputed company and other employers where individuals receive fraudulent employment-reputed company offers in exchange for money or other sensitive personal information. Please be advised that reputed company and its subsidiaries will never ask you for a credit card, send you a reputed company, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of reputed company’s reputed company team, please email [email protected]. reputed company is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. reputed company is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We reputed company that great work comes from people who are inspired to be their best. We've built a team of people who want to reputed company a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time. Apply tot his job Apply To this Job