Experienced Remote Customer Service Account Representative – Integrated Occupational Medicine Services

Are you a highly motivated and customer-focused professional with a passion for delivering exceptional service? Do you have a strong background in customer service, patient care, or a related field? If so, we invite you to join our dynamic team at CORE Health Networks, a leading provider of integrated occupational medicine services. As a Remote Customer Service Account Representative, you will play a vital role in supporting our clients throughout the occupational medicine management process.

About Us

CORE Health Networks is a recognized leader in Integrated Occupational Medicine Services, providing innovative solutions to meet the unique needs of our clients. Our programs are designed to align with each client's mission, goals, and values, ensuring desired outcomes and exceeding expectations. With a commitment to excellence and a passion for delivering exceptional service, we continue to grow and expand our team of talented professionals.

Job Overview

As a Remote Customer Service Account Representative, you will be responsible for providing support to clients throughout the occupational medicine management process. This includes acting as the primary liaison for clients and clinics, providing effective ongoing communication and high-quality customer service, coordinating and communicating medical and substance abuse testing record submissions, and monitoring laboratory results. You will also be responsible for tracking and submitting x-rays, issuing employee letters, monitoring employee DOT documents and cards, scheduling employee physicals, and facilitating invoice review and verification.

Key Responsibilities

* Act as the primary liaison for clients and clinics to successfully obtain medical surveillance records

• Provide effective ongoing communication and high-quality customer service to all client and clinic contacts
• Coordinate and communicate all medical and substance abuse testing record submissions for both inbound and outbound records
• Monitor laboratory results and collaborate with the vendor to resolve errors on a timely basis
• Track and submit x-rays and collaborate with the vendor to resolve errors on a timely basis
• Issue employee letters per client protocols, with special attention to dates of services and logging protocols
• Monitor employee DOT documents and cards, with special attention to expiration dates
• Schedule employee physicals, as needed
• Assist in training new clients in the process of scheduling occupational medicine and substance abuse testing services
• Coordinate onsite medical surveillance services when needed
• Facilitate invoice review and verification
• Promote and maintain positive relations with clinics and other vendors, order supplies for clinics when needed

Essential Qualifications

* High School Diploma or GED required; Bachelor's degree preferred

• One to three years of associated work experience in customer service or patient care setting, managing patients, health information, and administration
• Proficiency in English and MS Office; intermediate to advanced Excel skills are a plus
• Customer service orientation
• High degree of accuracy and attention to detail

Preferred Qualifications

* Experience working in a healthcare or occupational medicine setting

• Knowledge of medical terminology and HIPAA regulations
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

Schedule

* Monday - Friday

• Weekly shift rotations of 7am to 3:30pm, CST and 8:30am to 5pm, CST

Benefits

* Competitive salary

• Comprehensive benefits package, including health, dental, vision, life, and disability insurance
• 401(k) plan with company match
• Six paid holidays, vacation, and sick leave
• Long-term and short-term disability benefits
• Opportunities for career growth and professional development

Work Environment and Company Culture

* Remote work arrangement, with the ability to work from home

• Collaborative and dynamic team environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we invite you to submit your application today. Please visit our website to learn more about this exciting opportunity and to apply online. Apply To This Job

Join Our Team!

At CORE Health Networks, we are committed to excellence and delivering exceptional service to our clients. We are seeking a talented and motivated individual to join our team as a Remote Customer Service Account Representative. If you have the skills and passion we're looking for, please submit your application today. We look forward to hearing from you! Apply for this job