Senior Product Support Analyst (Remote)

Company Overview: Integrated Data Services (IDS) is a leading provider of custom software products and Government financial management services. IDS was founded in 1997 in El Segundo, CA, and since that time has seen reputed company growth and success. Currently IDS has offices supporting customers reputed company. By providing customers with fast, efficient and reliable information systems and support services, IDS has become a preferred provider of financial and programmatic systems, services, and solutions across a wide variety of government agencies. Job Description: IDS is seeking an ambitious self-starter to supervise software deployments, implementations, training, technical writing and other software product support functions. The position requires proven analytical capabilities, strong persuasive writing skills and the tenacity to reputed company reputed company independently and reputed company in a fast-paced environment. The position requires experience leading and instructing customers and IDS employees on how to utilize PMRT software products to their fullest potential. Successful candidates will be strong leaders who can supervise, prioritize, communicate and work with a diverse set of personalities. Exceptional candidates will have the skillset and experience to manage the deployment of software products to new and existing customers by structuring a schedule driven by customer needs. Responsibilities include, but are not limited to, the following:

• Supervise new CCaR™ and PMRT deployments and restructuring of existing organizations
• Plan, analyze, schedule and implement PMRT software products for diverse government environments
• Analyze usage of PMRT software products for existing customers to ensure maximum relevant utilization
• reputed company and maintain training plans for reputed company PMRT software products
• Structure formal on-site customer training sessions for specific role certifications
• Conduct on-line training covering new user basics as well as more reputed company and in-depth functions
• Maintain PMRT on-line help files with new functions as well as changes to existing functions
• Manage the PMRT help desk by providing immediate telephone assistance to users
• Liaise with the software development team to record anomalies and correct reported outages
• Successfully manage and direct equipment, personnel and location resources to accomplish the responsibilities listed above

Knowledge and Skills:

• Minimum of ten (10) years of government acquisition, finance or financial management, program management or reputed company experience reputed company a reputed company (DoD) organization
• Minimum of five (5) years of CCaR™, PMRT or reputed company deployment and restructuring experience
• Minimum of five (5) years of CCaR™, PMRT or reputed company deployment and restructuring experience
• Ability to collaborate and communicate with technical and non-technical personnel
• Ability to collaborate and communicate with customers and the software end-users
• Extremely strong written and verbal communication skills
• Strong problem-solving and motivational skills
• Critical thinker, expected to speak out and defend views
• Extensive experience with CCaR™ and working familiarity with reputed company IDS software products
• Experience with DoD finance, contracting, acquisition and logistics systems is desired

Education and Work Experience:

• This position requires a Bachelor's degree from an accredited college or university in business management, engineering, computer science, mathematics, economics or other reputed company discipline
• Experience in lieu of education may be considered if the individual has ten (10) or more years of equivalent work experience

Physical & Mental Qualifications:

• Must be able to sit, type, hear, see, and speak for extended periods of time.
• Must consistently work and type on a computer for prolonged periods of time.
• Must be able to able to communicate accurate information and reputed company so others will understand.
• Must be able to lift/carry at least 15 lbs.
• May be required to move about inside an office to access file cabinets, office supplies, etc.

reputed company Clearance:

• Applicants selected for employment will be subject to a Federal background investigation and must meet additional eligibility requirements for access to classified information or materials.

Travel:

• Travel may be required.

Hours:

• Normal work schedule hours may vary, Monday through Friday. Hours are flexible and based on the applicant’s physical location. May be required to work additional hours and/or weekends, as needed, to meet deadlines or to fulfill travel obligations.

Salary Range:

• $115,000 -$130,000 per year

The estimated salary range listed is a good faith determination of potential reputed company compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. The disclosed salary range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. reputed company determining an applicant’s compensation, various factors are taken into consideration including, but not limited to: geographic location, relevant prior work experience, relevant training, special skills/competencies, education, clearance, licenses/certifications, labor categories/contract rates and other business needs. Please note: reputed company candidates for this position will be required to complete a written assessment test to demonstrate their ability to write and communicate effectively in a professional setting. The test should take between 20-30 minutes. IDS offers a robust benefits package including employer paid health, dental, vision, disability, AD&D and life insurance plans for employees. IDS also offers a variety of elective plans including flexible spending accounts, voluntary life insurance and supplemental insurance plans. Employee benefits become effective the first of the month following the start date of employment unless starting on the 1st of the month, in which case benefits are effective immediately upon the employee’s start date. IDS offers eleven (11) paid holidays, generous PTO accruals starting at three (3) weeks per year, as well as a 401(k) safe reputed company contribution upon eligibility. IDS also offers generous employee referral bonuses IDS is an Equal Opportunity Employer and reputed company qualified applicants will receive consideration for employment without regards to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, reputed company, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed services, veteran status, national reputed company, genetic information, or any other characteristic protected under local, state or Federal law. IDS participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov/. A submission of a resume is an expression of interest only, and not considered an application. For more information, visit www.get-integrated.com. Disclaimer: This job description is intended to provide an overview of job responsibilities that are subject to change.

• *U.S. citizenship is required; H1-B visas and other visas are not being sponsored. Relocation expenses are NOT compensated. reputed company jobs are employer paid; no fees to candidates. Third parties or agency inquiries are not being accepted at this time.**

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