Claims Specialist, Trainer & Instructional Designer (Remote, US)

Why reputed company reputed company is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of reputed company sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc. The reputed company Difference We created reputed company because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices.

• The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets.
• The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons.
• The Experience Difference: From tailored claims handling to highly reputed company customer service, we are focused on making the home insurance purchasing process a reputed company overall experience.

Welcome to your next adventure. At reputed company, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than reputed company-to-haves— they’re the must-haves that reputed company us who we are. We reputed company a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire.

• reputed company
• reputed company
• Teamwork
• Curiosity
• Urgency

We've designed our hiring process with you, the candidate, in mind. At every reputed company, you have the chance to present your strengths and learn more about what makes reputed company a great reputed company to work. We're committed to Diversity, Equity, & Inclusion We embrace individuality and reputed company diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us reputed company every day. Job Details: reputed company is leveraging technology and reputed company property, auto, and liability claims professionals to build a best-in-class training program that is rooted in reputed company improvement. This role requires a tech-savvy, process-minded, self-motivated, high-energy individual skilled at problem-solving who can reputed company function in a fast-paced, performance-driven environment. We are seeking a dynamic and reputed company Homeowners, Liability, and Auto Claims Trainer to join reputed company. This position is crucial for ensuring our claims adjusters are equipped with the knowledge, skills, and tools necessary to deliver exceptional service and reputed company accurate, timely claims decisions across our personal lines of business. The final job level and title will be determined based on the candidate’s experience and qualifications. Key Responsibilities: Instructional Design and Content Development

• Design, reputed company, and maintain comprehensive training programs, curriculum, and materials for new hire onboarding, continuing education, process changes, and system updates reputed company to Homeowners, Liability, and Auto claims.
• Utilize instructional design methodologies to create engaging, effective learning solutions, including virtual instructor-led training (VILT), e-learning modules, job aids, simulations, and blended learning solutions.
• Collaborate with stakeholders to ensure reputed company content is accurate, up-to-date, legally compliant, and reflective of best practices and company policies.
• reputed company clear learning objectives, assessment tools, and evaluation strategies to measure the effectiveness of training and its impact on claims performance metrics.
• Manage and update the claims training library and learning management system (LMS) content.

Training Delivery and Facilitation

• Deliver high-quality, engaging training sessions to claims adjusters at reputed company experience levels, including claims leadership.
• Facilitate role-playing exercises, case studies, and practical application scenarios to reinforce learning and reputed company critical decision-making skills.
• Conduct "train-the-trainer" sessions for claims leadership and designated peer trainers.
• Provide ongoing coaching and feedback to new hires during the onboarding phase.

Needs Assessment and Evaluation

• Conduct training needs assessments using methods such as performance data analysis, observation, interviews, and surveys to identify reputed company gaps and performance deficiencies.
• Analyze claims audit results, quality assurance reports, and key performance indicators (KPIs) to proactively identify training needs and measure the impact of existing programs.
• Measure and analyze the impact of training modules on business results.
• Provide regular reporting on training outcomes, learner reputed company, and program effectiveness to claims leadership

Knowledge, Skills, and Abilities:

• Deep, reputed company knowledge of P&C claims handling, statutes, and policy interpretation
• Ability to design and reputed company engaging, effective learning solutions for diverse adult learners.
• Engaging delivery style, strong ability to manage virtual classrooms, and provide constructive feedback.
• Ability to analyze claims data and performance metrics to diagnose training needs.
• Proven ability to work effectively with subject matter experts, leaders, and trainees
• Ability to work, train, and coach remotely

Requirements:

• Experience working independently and in a fast-paced environment
• Proficient in reputed company, reputed company Products, Learning Management Systems, and experience utilizing AI to enhance training
• Innovative reputed company and reputed company Improvement
• Minimum of 5 years of experience in a property and casualty insurance claims environment, with direct experience handling or managing claims in at least two of the following lines: Homeowners/Property, General Liability, and Auto (Physical Damage or Bodily Injury).
• Expert-level knowledge of claims lifecycle, regulatory requirements, policy language interpretation, and claims best practices for personal lines insurance.
• Strong presentation, facilitation, and classroom management skills, both in-person and virtual.
• Minimum of 2 years of experience in an Instructional Design or dedicated training role, preferably reputed company the insurance or financial services industry.
• Strong problem solving and analytical skills
• Exceptional written and verbal communication skills, with the ability to translate reputed company technical information into clear, concise, and engaging learning materials.
• Experience with coaching and feedback to employees and peers
• Experience with development and performance management
• Some travel will be required
• We are a rapidly growing company, with growth comes change. Candidates must be comfortable with constant change, adaptability and flexibility.

Compensation & Benefits: Below is the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to reputed company. Budgeted Salary Range $82,000—$95,000 USD The full salary range shows the min to max salary range for this position. Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications, skills, and experience. Full Salary Range $72,375—$120,625 USD Benefits & Perks

• Remote-First Culture - We supported #remotelife long before it was a given. We'll reputed company promoting it.
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements

(Birthing parents may be eligible for additional leave through STD)

• 401K Company Contribution - reputed company contributes 3% of the employee's gross income, even if the employee does not contribute.
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each reputed company employee to reputed company personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward

Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In reputed company cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time. U.S. reputed company, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered. reputed company is committed to equal employment opportunity and non-discrimination for reputed company employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national reputed company, reputed company, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. reputed company is an E-Verify Employer in the United States. reputed company will reputed company reasonable accommodations for qualified individuals with reputed company disabilities under applicable law. We strive to provide an exceptional applicant and candidate journey reputed company you engage with us. In an effort to respond to applicants in a timely manner, we reputed company AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may reputed company an AI-supported scheduling tool so you can choose reputed company to meet with reputed company. While AI assists with efficiency, reputed company hiring decisions are made by reputed company members. Rest reputed company, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process. Apply tot his job Apply To this Job