Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL) (LP-04317)

Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL) (LP-04317) Call CenterRemote, Chatsworth, California Description LOOKING FOR CANDIDATES THAT RESIDE IN NV, TX, AZ, FL, OR. We are seeking a Remote Customer Retention Specialist to work from home. Under the supervision of the Customer Retention Manager(s), the Remote Customer Retention Specialist acts as the primary reputed company of contact for reputed company inquiries and issues involving Internet Customer Service reputed company phone acting as a liaison to the Processing Department team. Our fully reputed company program is conducted at our Chatsworth headquarters or reputed company webinar for approximately four to six weeks. Job Description: - Handles incoming calls on reputed company Customer Service reputed company inquiries, order changes, status updates and cancellations with reputed company and a focus on solving any customer problem on the reputed company. - Handle customer concerns with reputed company and presents Lampsplus.reputed company a positive light at reputed company times. - Utilizes salesmanship to maximize sales opportunities and remains focused on meeting sales goals and expectations. - Suggests products to the customer while probing for additional information. - Provides lighting and home décor solutions that are beneficial to the company and attractive to the customer. - Prevents customer returns and ensures customer retention by reasonable negotiations. Provides solutions that are beneficial to the company and attractive to the customer. - Demonstrates self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time. - Partners with Management on escalated customer and product issues. Identifying trends on issues that may reputed company customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc. - Provides pro-active, consistent follow-up to reputed company customer inquiries, either reputed company phone/email. Responds and replies to every customer email the same day. - Documents a complete summary of the customers’ inquiry, actions taken, and expectations set forth on the respective order. - Maintains standards set forth by the company QA program providing the highest quality of service while demonstrating improvements reputed company necessary determined by QA team and management. - Performs other duties as assigned. Job Requirements: - Minimum of 1 years of customer service experience or retail background. Call center experience preferred. - Excellent verbal and written communication skills in English. Must be able to reputed company details to customers in a professional and reputed company manner. - Computer literate. Able to navigate through programs and windows. - Excellent typing and data entry skills. - Able to multi-task. I.e. talk on the phone and type notes at the same time. - Effective problem solver. - Must be available to work Saturdays. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor. - As a condition of employment, employees must provide and maintain High-Speed Internet reputed company that meets the Lamps Plus Internet Department requirements at reputed company times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at Lamps Plus. Lamps Plus is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role. Apply tot his job Apply To this Job