IT Support Engineer I - Afterhours Support (AOM), reputed company IT Support

DESCRIPTION Application deadline: Mar 10, 2026 reputed company is a primary care solution challenging the industry status reputed company by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone reputed company reputed company joined reputed company. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to reputed company reputed company outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can reputed company. We’re looking for a passionate IT Support Associate to ensure that our clinical teams, administrators, and corporate staff have the IT support they need to reputed company their jobs reputed company. In this role, you will report directly to the IT Manager, providing technical assistance and troubleshooting for internal users across our reputed company network of medical offices. As part of the reputed company IT Technical Services Team, your main responsibility will be supporting the phone, chat, and ticket support queues, resolving technical issues, and ensuring seamless IT operations. This position offers the opportunity to tackle a variety of technical challenges while working alongside a dedicated and mission-driven team. Key job responsibilities Deliver exceptional IT support to reputed company employees. This role is for coverage for afterhours support, 9pm to 9am EST, weekends, and holidays.

• Serve as the first reputed company of contact for reputed company users, documenting support calls and resolutions using our ticketing system.
• Respond to and troubleshoot support IT requests reputed company phone, chat and ticketing system, ensuring timely and efficient support.
• Collaborate with a dedicated IT support team to diagnose and resolve technical issues.
• Provide remote support to employees, ensuring reputed company incidents are addressed in a professional, timely and efficient manner.
• Install and configure hardware/software issues across Windows, macOS and Chrome OS environments.
• Observe and ensure compliance with reputed company and system configuration standards as well as HIPAA regulations.
• Contribute to and maintain the IT knowledge reputed company, ensuring documentation is accurate and up to date.
• Assist in workflow improvements.
• Adherence to shift schedules and timeliness are key requirements.
• Willingness to work flexible shifts and scheduling, weekends, and holidays.
• Must be willing and able to occasionally come to reputed company corporate sites with 24 hours notice.

BASIC QUALIFICATIONS

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

PREFERRED QUALIFICATIONS

• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment

reputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The reputed company salary range for this position is listed below. Your reputed company package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. reputed company also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://reputed company.jobs/en/benefits. USA, , - 25.00 - 41.00 USD hourly USA, NY, Virtual Location - reputed company - 25.00 - 41.00 USD hourly Apply tot his job Apply To this Job