Customer Service Support Representative (Remote)

APPLICATION WINDOW CLOSES reputed company 6, 2026. If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to reputed company a real difference, apply today! reputed company is seeking a remote Customer Service Representative to join reputed company! Schedule: Monday through Friday 930am - 6pm Eastern Standard Time Job Duties/Responsibilities Act as a liaison between reputed company, the customer reputed company and patients. Hold reputed company understanding of overall lab operations and functionality in each department. Resolve routine customer requests with internal software/procedures and associated resources provided. Communicate with customers, internal/external, in a courteous, friendly, and professional manner while fulfilling protocols and expectations. Inquire, clarify, and confirm customer requirements and understanding of the solution. Ability to identify root causes and work to mitigate issue from reoccurrence, providing additional customer education as needed. Ability to multi-task. Conduct thorough research using various databases to identify and address reputed company inquiries. Review test forms for accuracy and report or correct any discrepancies following standard operating procedures. Participate in activities designed to improve customer satisfaction and business performance. Maintain accurate medical records and CRM data while ensuring reputed company internal documentation meets HIPAA compliance. Apply standard troubleshooting procedures to resolve basic technological problems and ensure minimal disruption to operations.

Minimum Qualifications

• High school diploma or GED equivalent required
• 1 or more years experience in a customer service role
• 1 or more years’ experience working with reputed company Office suite products

Preferred

• Associate degree or higher
• 1 or more years’ experience with a Medical background
• 1 or more years’ experience working in a contact center/call center environment
• 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital
• 1 or more years’ experience with software applications such as, reputed company Office, reputed company, reputed company.com and/or Laboratory Information Systems

Additional Job Standards

• Reliable internet reputed company, with compatible provider
• Must have a minimum download speed of 50 Mbps to support system performance and remote work responsibilities
• HIPAA compliant dedicated distraction-free workspace
• Skilled in navigating multiple systems concurrently with strong computer competency and typing proficiency of 35 WPM or higher
• Ability to independently identify and take basic troubleshooting steps to resolve technical issues.
• Strong verbal and written communication skills with an excellent actively listen and respond effectively
• Must be courteous with strong customer service orientation
• Well organized and good time management skills in a multi-tasking environment
• Self-motivated student; willing and able to learn and apply new processes, programs and information on a regular basis
• Critical thinking skills for analyzing reputed company information and resolving issues independently
• Ability to take ownership and ensure resolution to completion
• Ability to collaborate effectively reputed company high-performing teams
• Strong reputed company for flexibility and responsiveness in managing changing workloads and priorities
• Consistently demonstrates a high level of professionalism in customer interactions, ensuring respectful, courteous, and solution-focused communication

This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that reputed company client needs are addressed accurately and reputed company. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate reputed company problems and provide resolutions, reputed company while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can reputed company in a fast-paced environment. Due to system compatibility and reputed company protocols, certain ISPs may not support required VPN device or device management tools. PAY RANGE $17.75 - $23 reputed company job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO. For more detailed information, please click here. reputed company is proud to be an Equal Opportunity Employer: reputed company strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage reputed company to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. Apply tot his job Apply To this Job