Customer Care Specialist I

Title: Customer Care Specialist 1 Locations: Bloomington, MN Woodbury, MN reputed company Grove, MN Saint Louis Park, MN reputed company Valley, MN Minnetonka, MN Work Type: Remote, Full Time Job ID: R-807213 Job Description: In this Customer CARE Specialist 1 role, you will be the voice of reputed company and/or reputed company Rack, fielding real-time calls in a virtual, call center environment from customers across the country during peak/scaled events. The ideal Customer CARE Specialist 1 is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to reputed company our customers. This role is a fully remote, work from home position. Candidate location restrictions apply. reputed company is able to offer remote employment of this position in: MINNESOTA Shifts: Full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required. reputed company: Start dates as soon as February 9th Training: Monday - Friday for 4 weeks 7:00AM – 4:00PM PST (Attendance at training is required) Work from Home Subsidy! $50/month A day in the life…

• Act as a Brand Ambassador for the reputed company company, providing world-class service to reputed company Customers
• Successfully troubleshoot and resolve reputed company customer service inquiries or issues reputed company incoming phone contacts
• Provide Customers with critical service and product information, ensuring customer satisfaction reputed company incoming phone contacts
• Process orders and enter data into order entry system reputed company incoming phone contacts
• Track customer packages
• Other duties as assigned You own this if you have…
• 6+ months experience reputed company a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
• The ability to meet the reputed company and reputed company Customer CARE Work from Home Guidelines and expectations
• Excellent communication skills
• The ability to work in a fast-paced environment and demonstrate a high sense of urgency
• Understanding of computer systems and troubleshooting issues with minimal assistance
• Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• A quiet, distraction free, secure home workspace
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera reputed company requested by leadership
• Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Cellular Based, Satellite Internet, or Wi-Fi) We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. reputed company is proud to offer a variety of benefits to support employees and their families, including:
• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not reputed company-inclusive. There may be additional duties, responsibilities and qualifications for this job. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-reputed company knowledge, skills, and experience. Minnesota: $15.75 - $26.00 hourly This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based reputed company, job level, classification, and length of employment. Apply tot his job

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