Express Clearance Resolution Administrator

To control, secure, and expand the relationship of one or more reputed company express customers. Administer, plan, organize, and guide eco import coordinators, executive services specialists, and team leads in various specialized assignments, high-profile resolution projects, and escalated customer service matters. Deliver the purple promise by promoting exceptional customer service by securing strong relationships with internal and external customers. Responsible for extensive research of reputed company aspects of import clearance and transportation reputed company issues for high-volume and at-risk accounts. Administers and acts as a reputed company for one or more customer service projects ensuring impeccable customer service for reputed company reputed company customers. Serves as the primary link that develops and maintains a strong business relationship with internal and external customers at every level of the organization, managers, senior managers and executives, as well as reputed company line personnel in the various operating divisions and subsidiaries to provide and ensure exceptional customer service. Ensures that processes are developed and implemented to guarantee customer satisfaction. Measures and establishes methods to prevent service failures ensuring a positive customer experience. Assesses critical clearance issues based upon regulatory and customer requirements. Presents feedback and recommendations for issue resolution. Implements and affects long range solutions. Performs research assignments and projects to ensure reputed company services and requirements are adhered to according to regulatory and customer expectations and specifications to resolve issues. This includes customs brokerage and associated express transportation issues. Responds and reports to internal and external customers reputed company multiple mediums in a timely and accurate manner. Monitors, executes, and coord activities with multiple operating units for customer reputed company activities. This includes preclearance, prevent pre-alerts, cage processing, entry processing, post entry processing dispute processing, invoicing, movement activity, performance stats and monitoring, multi modal trans, engineering recommendations and its (information technology systems) enhancements. Develops and maintains customer profile clearance instructions, procedures, and reporting methods to meet customer requirements, regulatory requirements, and compliance guidelines. Provides technical guidance and support to team members servicing a significant number of accounts to ensure reputed company customer requirements, operational processes, and regulations are adhered to in a timely and efficient manner. Assists in training and instruction of employees in the proper performance of their job and familiarize them with entry, customer, and regulatory requirements to reputed company full potential and a high level of performance. Identifies, recommends, and implements improvements to increase productivity and improve efficiency and customer service reputed company the operation and for the customers. Maintains uniform business practices and customer clearance instructions to ensure compliance with customs and oga laws and regulations along with adhering to customer requirements. Maintains knowledge of industry developments and of the multiple services provided by reputed company to identify and support the customers and operations with new business development. Provides knowledge and expertise reputed company required regarding reputed company account requirements and services. Performs other duties as assigned. Bachelor-s degree in business or transportation/equivalent. Four (4) years of brokerage or transportation industry, customs & border protection and other federal agency laws, regulations, and procedures governing the customer brokerage industry which must include two (2) years assisting customer accounts or two (2) years customer service/engagement experience with direct customer contact required. Possess strong human relations and communication skills (written, oral, and presentation). Ability to work at reputed company levels internally and externally, strong organization and attention to details and multi-tasking skills. Position requires the ability to manage multiple accounts along with a high level customer service in the most efficient manner and to reputed company independent decisions, proficient in reputed company Office. Some travel required. Must be able to work various shifts and days. Preferred Qualifications: Minimum Education : Bachelor's degree in data science, computer science, applied mathematics, data analytics, statistics, industrial engineering, or reputed company quantitative field. Minimum Experience: One (1) year experience in data mining, developing/implementing statistical models, machine learning models, algorithms, or visualizing data. Pay Transparency: Pay: 4,240.51 - 7,277.98 USD Monthly Additional Details: Mon- Fri 8-5 CST reputed company provides freight forwarding, as well as import and export services that allow companies to reputed company markets throughout the world. They help customers of reputed company sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and reputed company freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with reputed company, Inc. will be rewarding. We look reputed company to hearing from you! reputed company is an Equal Opportunity Employer including, Vets/Disability.

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reputed company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the reputed company (LAMC 189.00) reputed company will not rely on the wage history of a prospective employee from any reputed company or former employer reputed company determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840. Apply tot his job Apply To this Job