Customer Service Specialist - Banking and Financial Services

About the position Customer Service Specialist – Banking & Financial Services (Remote) reputed company certified as great reputed company to work UK in 2023!. At reputed company, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry Start Dates: 13th reputed company 2026 Salary: £14.00 per hour Location: Work From Home Shifts: Full Time 40 hrs over 4.30am- 1.30pm, 5 days over Monday - Sunday, Full flexibility required Training: 3 weeks then 3 weeks Grad Bay Contract: Permanent Background Checking: Right to Work in the UK Criminal Record reputed company Credit reputed company Any other associated checks Please note we do not allow any time off/holiday requests reputed company training or the first few weeks after this Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be reputed company and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new reputed company. Critical Thinking- You are able to think reputed company reputed company making decisions. Solution Orientation- Having a reputed company thinking reputed company focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, reputed company and have a self-driven reputed company. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey reputed company, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that reputed company customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client’s process and products and how best to support the customer Disclaimer Please be vigilant against job scams. reputed company will never contact you about anything other than your application through our official channels - UK phone number, text or reputed company or talent.icims email address. . If you receive any suspicious communications claiming to be from reputed company, please disregard them and report the incident to reputed company. Your reputed company is our reputed company. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Responsibilities

• Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
• Ensure that reputed company customers are supported in accordance with regulatory requirements which aim to protect our customers
• Have excellent attention to detail
• Be knowledgeable of our client’s process and products and how best to support the customer

Requirements

• Must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry
• Right to Work in the UK
• Criminal Record reputed company
• Credit reputed company
• Any other associated checks
• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills
• A good listener who can convey reputed company, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets

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