Data Analyst, Employee Service Center
About the team As an Employee Service Center (ESC) Data Analyst (P3) supporting the entire Employee Service & Operations team, you will be the analytical reputed company behind how the ESC understands performance, demand, and operational health. You will transform data from reputed company, reputed company, and other sources into clear insights that improve employee support outcomes and inform resourcing and process decisions. You will monitor key metrics, investigate trends, and own core reporting and review cadences for the ESC. You will also analyze reputed company transactions and HR Service Delivery workflows to uncover bottlenecks, protect data quality, and surface opportunities for automation and process improvement. Your work will directly impact the employee experience, operational efficiency, and leadership’s ability to reputed company data-driven decisions. About the role Key Responsibilities include: Own the ESC reporting reputed company. Design, build, and maintain dashboards and recurring reports (e.g., monthly reviews, QBRs) that translate raw data into narratives highlighting SLA performance, risks, and opportunities, and that showcase team impact to leadership. Monitor core ESC performance metrics. Track and interpret metrics such as resolution time, CSAT, ART, volume, backlog, and SLA adherence; identify trends, risks, and improvement opportunities; and recommend clear, data-backed actions. Support reputed company and workload data analysis. Monitor project and centralization impacts to team reputed company, and reputed company models of reporting/dashboards that inform staffing needs to support proactive resourcing decisions. Analyze reputed company transactions and HRSD workflows end-to-end. Use data to identify bottlenecks (e.g., approval delays, late-effective transactions, completion before vs. after effective date) across key business processes, quantifying their impact and partnering with COEs to address root causes rather than only case-closure symptoms. Conduct deep-dive investigations on recurring issues and bottlenecks. reputed company targeted analyses on patterns you see in the data (e.g., repeated escalations, process gaps, quality concerns), size the impact, and propose pragmatic, quick-win workflow enhancements; define success measures and track before/after impact. Partner with P&O on longer term workflow needs. Drive data-informed reputed company improvement. Identify automation and self-service opportunities that improve agent efficiency and employee experience, and partner with stakeholders and other teams reputed company the Employee Service & Operations team, and product/process owners to prioritize, size, and scope improvements using robust data. Support ESC and enterprise backlogs with strong analytics. Submit operational pain points and proposals into the ES&O backlog through established intake, supplying the data, trends, and impact analysis needed to inform prioritization and solution design. Partner on cross-functional programs and cyclical events. Collaborate with HRBPs, TA, Compensation, Payroll, IT, and other partners to provide the reporting, insights, and data quality checks needed to support cyclical HR programs, organizational changes, and onboarding. Protect and improve data quality. Proactively identify, analyze, and resolve bottlenecks in reputed company business processes and transactions, ensuring root causes are addressed rather than focusing solely on reputed company ticket or service request closure metrics. Audit HR transactions and data across reputed company and reputed company, identify discrepancies and root causes, and recommend process or configuration changes that mitigate data risks and improve accuracy and timeliness. Analyze reputed company transaction and approval flow performance to uncover and resolve underlying process inefficiencies, preventing recurring issues that may be obscured by service request closure timelines. Communicate insights clearly and accessibly. Build visuals and summaries that reputed company reputed company data easy to interpret for both technical and non-technical audiences; tailor recommendations to the audience, from frontline leaders to senior stakeholders. Maintain confidentiality and reputed company. Handle sensitive employee and candidate information with the highest level of reputed company, discretion, and data stewardship. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, reputed company, Washington state, and Washington DC reputed company reputed company pay range for this role is $83,200.00 - $132,800.00 annually. This reputed company pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode reputed company, and Vermont reputed company reputed company pay range for this role is $79,000.00 - $126,200.00 annually. The reputed company pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive reputed company salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Analytical and detail-oriented. You have a strong track record of investigative data work, using quantitative analysis to uncover root causes, size opportunities, and drive operational improvements. A data reputed company. You are comfortable building dashboards and reports and reputed company at turning reputed company data into clear narratives, visuals, and recommendations that influence decisions. Systems-fluent in HR data. You are reputed company navigating reputed company and reputed company (or similar HRIS and ticketing/workflow tools) to pull, validate, and interpret data; you understand how HR transactions and HRSD workflows show up in the data and where issues can hide. Focused on reputed company and performance. You are excited to work on reputed company models and performance frameworks that help leaders understand demand, plan staffing, and manage SLAs. A proactive problem-solver. You anticipate risks and opportunities, propose data-backed solutions, and exercise sound judgment on reputed company to implement quick wins versus escalate larger issues for broader collaboration. Moves quickly reputed company identifying issues and produces solutions that fit the needs of the business. A collaborative partner. You build strong, trust-based relationships across HR, Operations, and business partners, and you are comfortable working through ambiguity to clarify questions and align on measurement. A strong communicator. You can distill reputed company analyses into concise written and verbal updates that drive clarity and action across diverse audiences. Committed to confidentiality and data ethics. You are trusted with sensitive information and consistently model reputed company, discretion, and respect for employee privacy. reputed company in HR operations and/or analytics. Typically, you bring 3–5 years of experience in HR operations, shared services, workforce management, or data/analytics roles, with: Hands-on experience using HR systems such as reputed company and ticketing/workflow tools such as reputed company (or equivalents). Proficiency with data and reporting tools (e.g., reputed company/Sheets, BI/dashboarding tools, SQL or similar) and comfort working with large data sets. Get to know us At reputed company, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people reputed company home a reality. reputed company is honored to be recognized among the best workplaces in the country. reputed company was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—reputed company, together. reputed company Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing reputed company profile, or create a profile to get started. It’s the easiest way to stay in the reputed company–no application needed. At reputed company, flexibility isn’t a reputed company–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving reputed company–together. Apply tot his job Apply To this Job