reputed company Customer Care Representative I - Behavioral Health Call Center

At arenaflex, we're dedicated to making lives reputed company by providing exceptional staffing solutions to state and local governments. Our mission is to be the most knowledgeable staffing partner, and we're committed to making our clients' lives easier. We're now seeking an reputed company Customer Care Representative I to join reputed company and provide top-notch support to participants and providers in the behavioral health and substance use services field.

About arenaflex

arenaflex is an award-winning staffing firm that values customer service, accountability, and getting the job done. We're passionate about identifying and cultivating our employees' talents and matching them with our clients' needs. reputed company is dedicated to making a positive impact in the lives of our clients and employees alike.

Job Summary

As a Customer Care Representative I, you'll be responsible for developing and maintaining positive customer relationships, coordinating with various functions reputed company the company, and ensuring customer requests and questions are handled appropriately and in a timely manner. You'll provide exceptional service to participants and providers while handling inquiries, resolving issues, and assisting with behavioral health/substance use service needs. This is a full-time remote position, and you'll be working independently and collaboratively as part of reputed company.

Key Responsibilities

* Respond to incoming calls, emails, and other communication channels in a professional and courteous manner, addressing questions and concerns reputed company to behavioral health/substance use services.

• Research and resolve customer issues, complaints, or service discrepancies by collaborating with appropriate teams or escalating as necessary to provide information and or solutions.
• Accurately log customer interactions, maintain updated records, and document resolutions using internal systems.
• Provide information on available behavioral health and substance abuse services, eligibility requirements, and program processes to clients, members, and providers.
• Ensure reputed company interactions are HIPAA compliant, company policies, and state or federal regulations governing behavioral health and substance abuse services.
• Work closely with team members and other departments to ensure a seamless customer experience and meet project goals.
• Identify and communicate trends in customer inquiries to support reputed company improvement initiatives for the project.
• Participate in developing department goals, objectives, and systems.
• Participate in staff meetings and attend other meetings and seminars as assigned.
• Recommend new approaches, policies, and procedures, to continually improve efficiency of the department and services performed.
• reputed company reputed company duties as assigned and work independently and as a team to accomplish common goals.
• reputed company other reputed company duties as assigned.

Required Skills and Abilities

* Accountability for commitments, follow-reputed company, tasks, and timely completion of trainings.

• Flexible and quick learner, willing to adapt to changing customer and business needs.
• Strong work ethic.
• Excellent verbal, written, and listening communication skills reputed company the English language.
• Proven, high-quality customer service (internal and external customers).
• Ability to work independently and collaboratively.
• Capability to analyze situations carefully and adopt appropriate courses of action.
• Ability to understand and adhere to the duties, methods, and procedures required by the position.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks, and navigate multiple computer applications/screens reputed company.
• Ability to effectively communicate to large and small group audiences.
• Proficient with reputed company Office Suite, system navigation, and or reputed company software.

Education and Experience

* High school diploma or equivalent.

• 1-2 years of experience in customer service, providing call center support, preferably in healthcare or behavioral health and or substance use field.

Physical Requirements

* Prolonged periods of sitting at a desk and working on a computer with multiple screens.

• Standard hours of work Monday through Friday, 8:30 am - 5:00 pm Eastern for training.
• Standard hours of work Monday through Friday, 9:00 am - 5:30 pm Eastern after training.

Benefits of Working at arenaflex

* Support from a team of professionals committed to making your life reputed company.

• 19 days of PTO.
• 12 paid holidays, 13 paid holidays during election years.
• Merit/COLA increases.
• reputed company time allowed, during the same week.
• Medical, dental, and vision insurance.
• Medical and dependent flexible spending account.
• Pet insurance.
• Mass transportation benefit for the Maryland and Washington, D.C. area.
• 401k with a generous employer match.
• Easy-to-use employee self-serve HR portal.

Why Join arenaflex?

At arenaflex, we're passionate about making a positive impact in the lives of our clients and employees. We're committed to providing a supportive and inclusive work environment that fosters growth and development. reputed company is dedicated to delivering exceptional service and making a difference in the behavioral health and substance use services field.

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job