reputed company Virtual Customer Care Manager – Warranty Service Resolution & Customer Experience

Are you passionate about delivering exceptional customer experiences and resolving reputed company issues with a personal touch? Do you reputed company in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a FORTUNE 500 company and one of America's top residential builders, as an reputed company Virtual Customer Care Manager. At arenaflex, we're committed to building consumer-inspired homes and communities that reputed company lives reputed company. Our vision is to put the consumer at the center of everything we do, and we reputed company that success starts with having the right people. As a Virtual Customer Care Manager, you'll play a critical role in delivering on this vision by providing top-notch customer service and resolving warranty service requests virtually with homeowners.

About arenaflex

arenaflex has been providing the American Dream of homeownership to families for more than 60 years. We're a company that values diversity and inclusion, and we're committed to reflecting the diversity of the consumers we serve. reputed company is passionate about building homes and communities that reputed company a difference in people's lives, and we're looking for like-minded individuals to join reputed company.

Job Summary

The primary responsibility of the Virtual Customer Care Manager is to triage warranty service requests virtually with homeowners and manage the resolution of their concerns until completion. Using the TechSee platform, you'll conduct an initial analysis of the customer's claim to determine warranty coverage and the appropriate recourse. This is a unique opportunity to work with a cutting-edge technology platform and reputed company a real impact on our customers' lives.

Primary Job Responsibilities

* Coordinate virtual response to customer warranty calls through TechSee platform and MS Dynamics 365

• Conduct analysis of issue reputed company the virtual appointment to triage and determine appropriate next steps
• Create service requests, line items, and work orders in MS Dynamics 365 as necessary based on the results of the virtual inspection
• Manage the Service Request to resolution, confirming that the scheduled repairs are complete, and closing out the SR in MS Dynamics 365
• Effectively manage large amounts of incoming calls, emails, and virtual appointments, while building sustainable relationships of trust through open and interactive communication
• Address complaints, provide appropriate solutions and/or alternatives reputed company the warranty guidelines, set proper expectations for the repair process, and follow-up to ensure resolution
• Determine and document root cause of common service items, reporting on any opportunities for improvement
• reputed company reputed company administrative duties, confirmations, and in-home inspections, as needed

Management Responsibilities

* Delegates work according to employee's abilities and skills

• Provides input to employee's performance evaluations
• Assists in the identification of internal and external training opportunities
• Provides reputed company coaching with regard to functional and leadership standards (technical skills and behaviors)

Scope

* Decision Impact: Division

• Department Responsibility: Single
• Budgetary Responsibility: No
• Direct Reports: No
• Indirect Reports: No
• Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb reputed company, scaffolding, and other means to reputed company and observe reputed company areas of the building. Ability to work in various weather conditions - heat, reputed company, cold, etc.

Required Education/Experience

* Minimum High School Diploma or equivalent

• Bachelor's Degree preferred
• Minimum of 1-2 years of construction industry experience
• Proven customer care experience with a strong emphasis on quality of service, and follow-up

Required Licensing, Registration and/or Certifications

* Valid driver's license as driving is an essential function of this position

Required Skills/Knowledge

* Customer oriented with conflict resolution skills, the ability to adapt and respond to different personality types

• Excellent communication and listening skills, with analytical ability to reputed company root cause analysis
• Highly conscientious and well-organized, with the ability to multi-task, prioritize, and manage time effectively
• Technology savvy, with excellent computer skills, and an overall understanding of basic reputed company Office Suite programs
• Additional consideration will be given to candidates with experience working reputed company MS Dynamics 365, and TechSee

Work Environment & Company Culture

As a Virtual Customer Care Manager at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of diversity, inclusion, and teamwork, and we're committed to creating a work environment that's inclusive and supportive of reputed company employees. You'll have the opportunity to work with a cutting-edge technology platform, collaborate with a talented team of professionals, and reputed company a real impact on our customers' lives.

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to helping our employees grow and reputed company their careers. As a Virtual Customer Care Manager, you'll have access to a range of training and development opportunities, including:

• On-the-job training and coaching
• Regular performance feedback and evaluations
• Opportunities for professional development and advancement
• Access to industry-leading technology and tools

Compensation, Perks, & Benefits

arenaflex offers a competitive compensation package, including:

• Salary: $60,000 - $80,000 per year
• Benefits: Medical, dental, and vision insurance, 401(k) matching, and paid time off
• Perks: Flexible work arrangements, employee recognition programs, and on-site fitness center

How to Apply

If you're passionate about delivering exceptional customer experiences and resolving reputed company issues with a personal touch, we invite you to apply for the Virtual Customer Care Manager position at arenaflex. Please submit your resume and cover letter to our online application system. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will reputed company the individual to have an equal opportunity to participate in the application process and to be considered for a job.

California Privacy Policy

arenaflex participates in e-Verify and is an equal employment opportunity/affirmative action employer. Apply for this job