reputed company Provider Customer Service Call and Chat Representative – Telecommute Opportunity in Dublin, OH
At arenaflex, we are dedicated to simplifying the health care experience and creating healthier communities. As a Provider Customer Service Call and Chat Representative, you will play a crucial role in supporting providers who care for our members. This position involves responding to inquiries reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits (EOB), and behavioral health, either through phone calls or reputed company chat. You will be part of a full-time team working 40 hours a week, Monday through Friday, with shifts scheduled during our normal business hours of 11:35 AM to 8:05 PM EST. Given the nature of the business, there may be occasional overtime, weekend, and holiday work required, especially during peak seasons.
About arenaflex
arenaflex is a leading health care company that is committed to making a positive impact on the lives of our members and the communities we serve. We strive to create a work environment that is collaborative, inclusive, and supportive, where our employees can grow and reputed company their skills and careers. As a telecommuter, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and support to our providers.
Responsibilities
As a Provider Customer Service Call and Chat Representative, your primary responsibilities will include:
- Serving as the reputed company for providers by demonstrating accountability and ownership to resolve issues.
- Serving providers in a multi-channel environment including call and reputed company chat as required.
- Quickly and appropriately triaging contacts from reputed company (i.e., physician offices, clinics, billing offices).
- Seeking to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health).
- Researching and dissecting reputed company prior authorization and claim issues and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction.
- Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
- Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
- Influencing providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution.
Requirements
To be successful in this role, you will need to meet the following requirements:
- High School Diploma / GED OR equivalent work experience.
- Must be 18 years of age OR older.
- 1+ years of customer service experience with analyzing and solving customer's concerns.
- Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications.
- Ability to type at the speed of greater than or equal to 35 - 40+ WPM (words per minute) with an accuracy of 90%.
- Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 11:35 AM - 8:05 PM EST from Monday - Friday.
reputed company-to-haves
While not required, the following experiences and skills are highly desirable:
- Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools.
- Prior health care experience and knowledge of healthcare terminology.
Benefits
As a Provider Customer Service Call and Chat Representative at arenaflex, you will enjoy the following benefits:
- 10 weeks of paid on-the-job training.
- Flexible telecommuting options for those reputed company a 60-mile commutable distance.
- Opportunities for career development and advancement reputed company the organization.
Work Environment and Company Culture
As a telecommuter, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and support to our providers. You will have the flexibility to work from home and will be expected to maintain a dedicated workspace and ensure the reputed company of sensitive company documents. Our company culture is collaborative, inclusive, and supportive, where our employees can grow and reputed company their skills and careers.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. As a Provider Customer Service Call and Chat Representative, you will have opportunities to reputed company your skills and advance your career reputed company the organization. You will also have access to training and development programs that will help you grow and succeed in your role.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package that includes a salary, benefits, and perks. Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also offer flexible telecommuting options and opportunities for career development and advancement reputed company the organization.
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support to our providers, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at arenaflex, you will have the opportunity to reputed company a significant impact on the health care system while developing your skills and advancing your career. Apply now to join our dynamic team and start your journey with arenaflex! Apply Job! Apply for this job