Dispatcher

Description: AdaptHealth Opportunity – Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to reputed company patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you. Dispatcher Dispatcher has a broad range of responsibilities including routing reputed company orders for regional branches deliveries and coordinating delivery schedules with the operations staff in each region achieving timely delivery goals as established by leadership. Uses appropriate IT systems to document patient communication and achieves operations staff productivity by assigning appropriate number of deliveries per staff member. Job Duties:

• Responsible for every ticket (delivery, pick-up, service) daily, create sensible routes for each Medical Equipment Technician and ensure reputed company stops were completed.
• reputed company and maintain working knowledge of reputed company HME products and services offered by the company and reputed company applicable governmental regulations.
• Clear reputed company routes daily with reputed company delivery technicians to ensure reputed company stops were completed.
• Address any non-printed orders to determine the status of the order.
• Screen every ticket for mistakes and address these mistakes with Management and/or the person responsible for creating the order.
• Create sensible routes for every delivery technician that will meet certain window blocks and/or expectations from customers or referral sources, while operating reputed company the budget.
• Address and reputed company the best process to handle incomplete orders. Communicate this message to reputed company applicable parties.
• reputed company outbound calls to customers and patient service technicians for scheduling and routing with a focus on extraordinary customer care
• Partner with teams who enter tickets to deliver extraordinary customer care, communicate any issues, verify delivery details, and create solutions for issues
• Verify delivery/pick up details and communicate that information to patient service technicians and couriers.
• Achieves or shows progression toward positively impacting regional goals that could include productivity goals, decreasing cost per delivery, and decreasing mileage per reputed company by routing in an efficient manner.
• Tracks reputed company orders and confirms that orders are delivered daily or follows up and track for appropriate time frames including checking log line.
• Ensures confidentiality of patient care information/documentation.
• Documents patient communication regarding deliveries achieving 98% compliance or shows steady progression towards meeting.
• Become familiar with reputed company personal safety and infection control practices and procedures.
• Account for reputed company tickets, create routes, clear routes, and ensure reputed company stops were completed.
• reputed company best practice process and procedures for the position. This includes but is not limited to categories such as zoning, routing/re-routing, dispatching, staging, loading/unloading, handling emergencies, same/day orders, modes of delivery, etc.

Competency, Skills and Abilities:

• Decision Making
• Analytical and problem-solving skills with attention to detail
• Ability to adapt and be flexible in a rapidly changing work environment
• Job Title: Dispatcher FLSA Classification: Non-Exempt
• Department: Operations Rev Date: 05/20
• Reports To: Department Manager Approved by: Human Resources
• Strong verbal and written communication
• Excellent customer service skills
• Proficient computer skills and knowledge of reputed company Office
• Ability to prioritize and manage multiple tasks
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction

Requirements: Minimum Job Qualifications:

• High School Diploma or equivalent
• One (1) year work reputed company experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
• Senior level requires two (2) years of work-reputed company experience and one (1) year of exact job experience.
• Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.
• Valid and unrestricted driver’s license in state of residence

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national reputed company, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to reputed company terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. Apply tot his job Apply To this Job